Free White Papers: Capture and Retain Leads
Alert is now offering two free download-able white papers on attorney marketing efforts. Our white papers explain everything you need to know about retaining leads once they reach you and eliminating space for competition. White Paper #1 – Turning Leads Into Clients: Professional Call Center Etiquette for Personal Injury Lawyers Capturing leads can be daunting, […]
Open Communication for Success
Recent studies show lawyers and law firms that keep an open relationship with their clients are apt to be successful in the industry. Law firm marketing consultant Bob Weiss supports this “open relationship” theory by reviewing several surveys within the legal field. Law is a Relationship Business “The practice of law has always been a […]
ATSI Awards Gold Call Center Certification
(Ventura, CA May 10, 2011) – Association of Teleservices International (ATSI) is pleased to announce that Alert has re-qualified for the Gold 24/7 Call Center Certification Award for which they were originally awarded in 2007. The Certification indicates that Alert has met or exceeded high standards in the following areas: business practices, life safety, operations, […]
4 Functions of an Answering Service Script
In most businesses that require an answering service, the types of calls received vary greatly. Implementing an answering service script ensures speed, thoroughness, and overall workflow quality – all factors resulting in increased customer satisfaction. By understanding the 4 basic functions of business answering scripts, the work is practically done for you. Identify the Caller […]
Convert Leads With a Professional Answering Service
You are fully focused on marketing your business. You’re exploring direct-response advertising over the Internet, on select billboards, in radio ads, and you’re even considering a television ad. But have you figured out who’s answering those direct-response calls when they start coming into your business? This is vital if you want to turn your leads […]
Meeting the Needs of Hospice Care Agencies
Hospice care centers have their own specialized needs when it comes to call handling but one thing is certain — every call must be answered. “Our clients need to be able to talk to a live person 24 hours, 7 days a week,” says Michelle Garcia, Office Manager of Pro-Care Hospice in Oxnard, California, “So […]
Are You Selling Socially?
The Internet is a great way to sell, but how do you find the right people online? Check out some of these small companies and web sites that can help your sales force effectively use social media. Online vendors – eBay and Craigslist are great ways to reach a large market, but find a niche […]
Instantly Respond to Click-to-Call Web Leads
Click-to-call, also known as click-to-talk, allows a person to click on an object to request an immediate connection with someone in real-time either via phone, Voice-over-Internet-Protocol or text. Click-to-Call service helps reduce website abandonment, increase lead conversion and improve online marketing analytics. Additionally, small business answering services enable you to instantly respond to your click […]
Go Ahead, Cross the Line — to a Call Center Service
Have you ever thought about where an “answering service” ends and a “call center” begins? It is not just a numbers game. While a high call-volume certainly requires call center services, you also may need that service if you want agents to do more than simply take a message. At Alert , our call center […]