Mass Tort & Class Action Campaigns For Law Firms and Legal Marketing AgenciesOur Intake Specialists Are Highly Trained On Every Campaign They’re Assigned To Handle
Customized approach
Invest in an intake system that’s built to handle an influx of leads.
Contact to Contract
Get signed contracts sent directly to your CRM or case management software.
Call services in 1 minute Experts In Empathy, Legal Language & Call Control
24/7/365 availability
Stop The Shopping
While running a mass tort or class action campaign, we understand that the main goal is to capture all leads immediately—no matter what time of day your ads run or the responses come in. We also know that every lead and potential client is critical, and that’s why our intake specialists are trained to sign all qualified leads immediately once the intake process is complete.
Customized Approach
Boost Marketing ROI
Large-scale advertising for a mass tort or class action campaign is a significant investment that drives an influx of leads to a law firm. If these leads aren’t responded to quickly—and captured, qualified and converted properly—then you’ve wasted serious money, period. Our legal intake services can be personalized to your campaign, helping you make the most of your investment by expertly handling a high volume of calls and web leads.
Outbound calling
Increase Your Revenue
While we’d love it if every mass tort or class action inquiry converted on the first call, that’s just not the case. Oftentimes, it takes a series of calls and consults for a lead to become a new client. That’s where outbound calling comes in. Making outbound calls to follow-up with potential clients requires a special skillset, like that of a salesperson. At Alert Communications, our intake specialists record, track and chase all mass tort and class action leads.
Web forms and online leads
See Better Conversions
Leads that come in via web form, chat or email should be responded to within 2 to 5 minutes, otherwise that person’s already moved on to your competitor. Provide respondents the urgent support they need—and bring in more new business—with our legal intake specialists. By being the first to respond to email, chat or web inquiry, you’re more likely to convert that lead into a paying client.
Contact to Contract
Turn Inquiries Into Paying Clients
Get signed contracts sent directly to your CRM or case management software. Our legal intake specialists convert the right mass tort and class action leads into paying clients for your law firm. And, our proprietary Smart Lead Tracking system helps tailor the process to your needs and clients’ preferences, enhancing customer experience, improving conversion rates and growing revenue. Plus, we’re HIPAA compliant and secure, protecting valuable information and your law firm’s reputation.
Reporting & analytics
Know Your Numbers
The intake process generates high volumes of data. By tracking the right metrics, it’s possible to monitor revenue sources, identify opportunities for business and law firm growth, key in on intake errors and make sound financial forecasts. Alert Communications’ legal intake specialists input and report on the number of calls received, web/chat response times, outbound calls placed, calls by marketing source, the duration of each call, call outcomes and lead intake notes—all so that you can improve where needed, analyze the performance of marketing campaigns and capitalize on every opportunity to grow revenue.
CRM/CMS integration
Track Important Data
Entering intake data into your CRM/case management system is a tedious task, but an important one. Rather than spending your time on this administrative step, leave it to our professional intake specialists. After completing a call, our intake specialists send files with data directly to your software, so the most accurate information is always at your fingertips. Create efficiency with scheduled files that contain multiple new clients’ information, populating more than one record at a time. The new client data goes right into your system, making it a hands-off and trouble-free experience on your end.