What Firms Say About Us

“We have been using Alert for several months now after using a number of intake/receptionist services and companies over the last few years. My contact is Francky Reyes and he’s been amazing. I have had to make a number of adjustments to my account and he has been so responsive, attentive and professional through it all. It comes at a price but the quality of work and professionalism is worth it for me and my team. Big plus and some of the major reasons I switched to them is the 24/7 answering ability and native Spanish speakers on their team.”

“Using Alert Communications as our answering service has been a great decision. Their intake team is thorough, helpful and professional. My Account Manager, Francky, is dependable and always willing to help. Keep it up Alert!”

“I have worked with Francky Reyes for a few months and the service that I have been receiving is always excellent. There was one time that I had to transfer one of our cell phones to Alert Communication for Spanish speaking clients and the process was so easy and smooth. He is always very pleasant and eager to help! I would recommend Alert Communication to my friends and acquaintances at any time!”

“We truly appreciate the prompt responses from Alert and their attention to whatever adjustments we make to our account. Whether it be the routine Friday morning “On-Call” emails, or the odd, unexpected requests for an Investigator change 3 times in one week, our Account Manager will always provide what we need, and fix things if they aren’t working. Client services are definitely one of their strengths!”

“We have used Alert Communications for five years and I couldn’t be happier with their service. When we started with Alert, we had only two lawyers and two staff. Since then we’ve grown to four lawyers and seven staff. Alert was a big part of our growth. They take all our after-hours calls and overflow calls during the day. They have always been responsive to our concerns, and they are willing to work with us to implement creative solutions to help us convert leads into clients. I would recommend Alert Communications to any law firm looking to improve the experience of potential clients and increase conversion rates.”

“Initially we used Alert for intake services. We were so pleased with intake services we transferred our after-hours answering service to them as well. We have absolutely no regrets on this decision. Alert continually adapts with our firm’s case load. They are able to follow very specific directions for sensitive matters without issue. I highly recommend using their services.”

“We have used Alert Communications as our after-hours call center and we are very satisfied. Francky R is amazing and incredibly responsive. He has accommodated every request we made to customize our account and truly work with us to provide the best customer experience to our callers. I would highly recommend them.”

“I switched my law firm to Alert a few months ago. Their service has been wonderful so far, I could not be happier. They are always there and they are the perfect blend of gathering all important information while not spending 60 minutes on the phone with the potential client. Their customer service is some of the best I’ve seen from any company. Highly responsive and my account manager, Farrokh, is the best. Very proactive and responsible, it’s as if I’m his only account. I would recommend this service.”

“I hired Alert Communications initially to take my overage calls in 2013. Throughout the years they have become an extension of my office. My two favorite things about Alert is working with my account manager Adriana who is phenomenal. Also, they have fantastic bilingual capabilities and can field Spanish callers. I would recommend Alert to any of my friends and colleagues.”

“Working with Alert Communications has been an absolutely wonderful experience. We have had them on board for almost 6 years and I would not consider using anyone else. Alert will work closely with you to ask the questions that you need asked. They are attentive to any changes that we require and have often made great suggestions to point us in the right direction in areas that we might not have been familiar with the call center world.

I have no complaints whatsoever about Alert and to my knowledge, we have never had any caller complaints concerning any of their agents.

I had the pleasure of a site visit at Alert last fall. They have an amazing facility. The staff went above and beyond to show me the ‘ins and outs’ of how they handle our calls. I walked away knowing that I wouldn’t use any other company for our calls.

Since that time, we have made many changes in our systems and they have worked with us on a personal level to ensure the changes were all correctly implemented.

You will not regret using Alert!“

“Williams Hart Law Firm has had a great experience with Alert Communications for several years now. It is a great relief to know that our lines are covered 24/7/365. Our Account Manager Francky Reyes has been a great resource to help us set up new dockets and keep our account updated. Client service has been professional and I would recommend Alert Communications to every law firm in the country who wants the peace of mind to know that the phones are being answered every time.”

“Where do I start? We have been with Alert Communications for about a year now and we have no complaints. They have always been thorough, flexible, and professional. The customer service representatives do a great job and we never have to worry about after-hour calls. They handle all our calls in a timely manner and gather all the proper information. Our firm is truly happy with them and we look forward to a long-lasting working relationship.

Thank you to the entire Alert Communications team!”

“Working with Alert has really elevated our intake processes. Farrokh is our contact and has been nothing but prompt, informative and an absolute pleasure to work with. Great team driven to help our firm succeed! Highly recommend!”

“Our firm recently started working with Alert Communications. We have never used an outside answering service before so we were unsure what to expect. Our experience thus far with this fine company has been really great! From the onboarding process to the integration of our phone systems, Alert’s service and attention to detail have been excellent. The follow-up and monitoring of our account by our account manager Farrokh Mokhtar is outstanding! Alert Communications has truly been a great extension of our office.”

“I have worked with Alert Communications for months now and the service has been outstanding. Ana Fernandez is my main point of contact and she is always in great communication with me. She responds quickly and is very kind. I absolutely recommend using them. Thank you!”

“By working together with Kim Starr and his team of absolute professionals we were able to revolutionize the Mass Tort Legal Intake Industry.

Our proprietary scripts coupled with agent training stressing empathy and compassion has led to impressive results that only Whitehardt Clients are receiving.

I often tell Clients that Legal Intake is like a golf swing; some days you are struggling to make Par and some times you feel like Tiger Woods, but with Alert Communications we play a “scratch” game every day!!!”

“We switched to Alert from a company we were with for several years back in 2016. Our Company grew tremendously within a year and the other company just could not keep up. Alert was suggested to us by another attorney who expressed how happy he was that he made the switch. From day one, I knew we made the right decision. Our rep, Adriana, has been amazing to say the least. From setup to everything in between, including adding new features to our account. Adriana and the Alert team have always kept us up to date and informed. They are extremely detail-oriented and always ensure that they fulfill every task at hand. Their dedication and responsiveness is a huge plus as our firm is always making changes to improve and work toward our future goals. I can confidently say “if you have not made the switch over to Alert, you’re missing out on greater success!” Make the switch. Get with the very best after-hours service. Look into the many other features/add-ons that they have to offer. Allow Alert to help your company grow. I guarantee you will not be disappointed!”

“Our law firm previously used a different provider for after-hours and overflow call handling. We were not satisfied, and we switched to Alert Communications. Wow-what a difference! Excellent communication, top-notch service, and not another missed call! We are so grateful to Alert! Truly outstanding and professional service! If you are looking for a more professional answering and intake center, look no further.”

“I am a solo practitioner without an assistant, and I’ve been using Alert Communications to track down Nolo leads. They are EXCELLENT, and typically get the prospective client on the phone within the first two attempts. I no longer spend time tracking down leads, they do all the work for me! The service more than pays for itself!”

“Our law firm switched to Alert Communications after having a terrible experience with another company. Farrokh Mokhtar and his team made the transition seamless with their quick response time and accuracy. We are 100% satisfied with the time, attention and care we receive from Alert. Thank you, from 770-Good-Law!”

“When I was told that my firm was switching our intake call center company, I wasn’t too hesitant about the switch since I thought all intake call center companies were the same, but Alert Communications has taught me that there is a difference, and that is dedication to Alert’s Customer Service, both on the calls with potential clients and dealing with the recruiting law firms. Alert has been more than happy to alter their system to our specifications and does not shy away from the work that goes into making the intake process as effective as possible. I couldn’t think of using any other company now!”

“We’ve been using Alert for a couple of months, and we really love their service. They follow up with us regularly to make sure we’re paying for the right amount of services. As a small business used to getting squeezed by contractors for every dime, the fact that they automatically reduce our plan when needed is a testament to their confidence in their product. We’re looking forward to working with them for many years to come.

Any Law firm needing a relief valve on answering the phones or someone to handle the night shift should look no further.”

“Alert Communications provides outstanding service and excellent case intake assistance. As soon as a new call comes in, Alert updates you immediately with a new case email. We’ve used Alert for several years and recommend them highly”

“We switched from another service that was not answering our calls effectively. Alert service reps are highly trained and have the access to input new callers directly into our case management system. This allows us to focus on the best cases and existing clients, while not being disrupted to speak to potential clients that do not have valid claims.

Highly recommend Alert for any personal injury law firm seeking to increase their firm’s productivity.”

“I am pleased to say that Alert has been easy to reach and has helped tailor their services to fit the needs of my law firm. I am not technically savvy and Alert has been beneficial in helping me navigate the waters of telecommunication. For example, initially, the “package” I bought for minutes was too great and my Account Manager, Farrokh suggested that we scale back my minutes to better suit my telecommunications needs. When I need help, Farrokh is always ready to help.”

“I hired Alert Communications as my Call Center in June of 2013 and it is absolutely one of the best business decisions I have ever made. The partnership we have developed and cultivated with Alert has completely changed the way we do business. In today’s high-speed world, having a live person answering our calls is not a luxury but a necessity—both during AND after hours.

Voicemail DOESN’T WORK. Email DOESN’T WORK. Our clients don’t want help later—they need help NOW. The fact that Alert’s agents are trained and able to determine what a serious case is gives me the peace of mind I need as a successful business owner. The value I gain, knowing that I won’t miss out on my next big case, far outweighs my investment with Alert.

It’s been a true pleasure working with them. My personal account manager’s consistently quick responses and careful attention to detail are ideal for our fast-paced environment. I appreciate that she is easy to work with, checks in with me often, and goes above and beyond to demonstrate her investment in my business’s continued success. I recommend Alert to anyone and everyone looking for answering services.”

“Our firm has worked with Alert for over a year and we’re nothing but pleased with the quality of service we receive. Their attention to detail, their ability to accommodate our needs and the level of customer service is unmatched. If your firm is looking for a high quality intake call center, I would recommend Alert Communications.”

“The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in “cases opened” in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”

“The level of service and responsiveness has been amazing.  Alert Communications is top notch and always responds quickly when I have any questions.  I have used them for so many years and have zero regrets.  I don’t know how I did it without them!”

“Alert Communications has been a pleasant surprise. They made good on all their promises. Their Intake Representatives have done a great job and they are very accommodating to our specific needs. I’m glad I found them.”

“I don’t want to deal with the headache of how my business is getting to me, I just want to make sure that business is coming in and that my clients are being taken care of. I trust Alert Communications whole heartedly and highly recommend them!”

“Our Intakes with Alert Communications have increased without additional advertising since switching over from another service. Signups through Alert Communications are above 90%. We’ve been so pleased; we never refer to them with our clients as “Our answering service.” We, with our clients and staff, refer to the Alert Communications staff as our “After hours receptionists.” Alert Communications IS a part of our law firm.”

“I frequently recommend Alert Communications services to anyone looking to reduce expenses and grow their practice.”

“A key aspect in getting new clients requires a quick response to my web leads. Based on my personal experience and that of my team, I would highly recommend Alert Communications.”

“Alert Communications is a first-class operation. Every law firm should use their after-hours call center. If you don’t, you are missing new cases! Alert Communications’ service will pay for itself tenfold! They understand how to treat injured callers on the first contact – which is essential.”

“I am thrilled with Alert Communications. Finally, we have an elegant solution to not missing calls and especially “first-time” calls that come in at night or on the weekend. Using Alert Communications’ services, we probably set at least 1 extra first-time appointment per day, appointments that we would otherwise have lost. In addition, using Alert Communications enhances our reputation for good customer service. Making the decision to hire Alert Communications to handle our “off business hours” calls was perhaps the best decision I have made in the last year. Lastly, I was really impressed with a couple of things: First, the obviously established nature of Alert Communications’ business. Second, the fact that Alert Communications programmed into their system the very same script we use for setting appointments. I recommend Alert Communications for any debtor bankruptcy attorney who strives to take his or her business to the next level.”

“I am so happy to have Alert Communications helping me. Everyone is professional and effective. My clients like the way calls are handled, and someone is always available for translation whenever I need it. Alert communications is indispensable!”

“I know business is increasing because Alert Communications receptionists schedule consults for me when I’m not in the office. I don’t have to give my cell-phone number to anyone and that saves me a lot of time. I highly recommend Alert Communication’s services.”

“With Alert Communications my business went up 33%. I highly recommend Alert Communications to any attorney who may be interested in getting answering service. They’re professional and you’ll definitely see an increase in business. The call you used to miss will now get patched to you no matter what time. You won’t miss that one case that can truly help your law firm.”

“It is with confidence and without hesitation that I recommend Alert Communications as an answering service. Alert Communications has been providing answering services for my law office since 2007. They answer my phones, screen potential clients and provide Spanish translation professionally and competently. They are flexible and accommodating and a pleasure to work with.”

“Without any doubt, I strongly recommend Alert Communications. After researching several answering services, Alert Communications was referred to me from my physician. Since making the change to Alert Communications I have felt 100% confident about the quality of service provided and don’t wonder if I am missing a telephone call. My phones are answered in a prompt, polite, personal and professional manner. Some of my clients think their call is being answered by my office staff. The messages are accurate as to spelling, telephone numbers and content. I am extremely satisfied with Alert Communications’ service and customer support.”

“Alert Communications has been an excellent service to our law firm. Not only are the customer service representatives always at hand, the ability to temporarily put our phones onto an answering service has saved us time and money. It’s a relief to know that reliable and informative people are on the other end of the line answering our client’s calls.”

“With Alert Communications, we feel confident that our clients receive the highest level of customer service. Alert Communications receptionists represent our firm in a friendly and professional manner and our clients are able to reach us more consistently, this has had an extremely positive effect on our client relationship.”

“I have been exceptionally pleased with your staff and services, as they have proven on numerous occasions their extreme professionalism and courtesy in handling my clients. I would refer any of my colleagues to use your company.”

“The service has been great. Your team is very responsive to any question I have. I love that you have Spanish speakers on staff too, a must for my firm.”