Customized, bilingual 24/7/365 call answering service that includes message taking, call forwarding, customer service, appointment scheduling and more.
We screen potential clients based on your preferences and determine if they're qualified or need to be referred elsewhere.
Legal intake specialists take leads from initial contact to an e-signed contract, posting directly to your CRM or case management system.
We are ready to help you maximize every lead and grow your revenue
- Maximize marketing dollars and never miss important calls or web inquiries with live 24/7/365 coverage.
- Our bilingual customer service office staff acts as an extension of your law firm—in both English and Spanish.
- All data collected directly into your CRM or case management system, to improve workflow and increase revenue.
- Inbound calls answered in 3 rings or less with customized legal intake processes in place.
- Immediate web lead response by text message or phone to maximize conversions.
- Qualify leads and deliver results by email, warm transfer, appointment setting or by signing a new client.
- Retainer contracts and HIPAA forms sent to leads via text message or email.
- Web lead response and outbound services to convert leads into live intakes.
- Detailed campaign reporting, so you’re confident all processes are taking place to maximize ad conversions.
Everything you need to know about our legal answering service in only a minute
We’ll help you with every step and show you how it works
We handle your incoming calls and leads
Your legal firm's incoming calls or web leads go straight to us and are handled just as your firm’s office staff would.
We follow up, quickly
Alert Communications' legal intake specialists answer phone calls within 3 rings and follow up on web leads in 2 to 5 minutes based on your firm's customized call flow or intake form.
We process all information and hand it to you
We confirm the qualified lead and connect callers directly to you and/or your firm, push contact info to your CRM or case management system, send to voicemail and more. All customized to your firm’s process.
Report, analyze, improve
Stay up-to-date with customized reporting on your call and lead intake process. Know your call volumes, marketing ROI and other important stats to improve intake and increase revenue.
“The Numbers are striking. We switched to Alert Communications in April 2014 and since then we have seen an increase in cases opened in the amount of 47%. The biggest help has been in getting competent and quick help with Spanish-speaking callers. All of their services are so much better than we had before. We are just simply very grateful for what Alert Communications does for us.”