Alert Communications, Intake and Call Center Services for Law Firms
We help thousands of attorneys across the country. Click here to see more

Large

Law Firms

Large law firms have very specific needs and Alert Communications can help.

  • We will act as an overflow resource to your firm’s in-house call center.
  • We will handle large television marketing campaigns 24/7.
  • We will support your in-house receptionist staff.
  • We will customize your account in any way you can imagine.

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Small & Medium

Law Firms

We offer comprehensive call center and client intake services – all at affordable prices.

  • For many small and medium-sized law firms we ARE the office.
  • We offer complete virtual receptionist services.
  • 24/7 coverage makes sure you will never miss a new client call.
  • Our friendly staff will be a seamless extension of your firm.

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“I hired Alert Communications as my Call Center in June of 2013 and it is absolutely one of the best business decisions I have ever made. The partnership we have developed and cultivated with Alert has completely changed the way we do business. In today’s high-speed world, having a live person answering our calls is not a luxury but a necessity—both during AND after hours.

Voicemail DOESN’T WORK. Email DOESN’T WORK. Our clients don’t want help later—they need help NOW. The fact that Alert’s agents are trained and able to determine what a serious case is gives me the peace of mind I need as a successful business owner. The value I gain, knowing that I won’t miss out on my next big case, far outweighs my investment with Alert.

It’s been a true pleasure working with them. My personal account manager’s consistently quick responses and careful attention to detail are ideal for our fast-paced environment. I appreciate that she is easy to work with, checks in with me often, and goes above and beyond to demonstrate her investment in my business’s continued success. I recommend Alert to anyone and everyone looking for answering services.”

Wilshire Law Firm, PLC
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Why choose Alert Communications

Experience
  • Alert Communications has been in business since 1965
  • Thousands of attorney clients
  • Millions of intakes completed
  • Ranked #1 in the nation by ATSI
  • INTAKE ACADEMY certified
Quality Service
  • 45% of our Intake Specialists are bilingual
  • Low abandon rates – Below 3% and we even call back hang-ups
  • Every Client has an account manager
  • We monitor thousands of calls per month for quality
  • Customizable intakes
Reporting
  • Get the facts you want when you want them
  • Receive abandoned call reports
  • Hold time reports
  • Marketing reports
  • We can create customizable reports
Training
  • Empathy training
  • Legal terminology training
  • Chris Mullins and the Intake Academy training
  • Call control training
Conferences – 2019
  • National Trial Lawyers Summit
  • Mass Torts Made Perfect
  • VISTA
  • Smart Advocate User Conference
  • PILMMA Super Summit
  • AAJ Annual Convention
  • ATAA Annual Symposium
MTVA Founder

Strive to set vendor standards for “Best Practices” within the mass tort legal community based on ethical ideals and practices that will elevate the quality of client services, distinguish members to existing and potential clients, and earn the trust of trial lawyers.