Alert Communications, Intake and Call Center Services for Law Firms
We help thousands of attorneys across the country. Click here to see more

Large

Law Firms

Large law firms have very specific needs and Alert Communications can help.

  • We will act as an overflow resource to your firm’s in-house call center.
  • We will handle large television marketing campaigns 24/7.
  • We will support your in-house receptionist staff.
  • We will customize your account in any way you can imagine.

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Small & Medium

Law Firms

We offer comprehensive call center and client intake services – all at affordable prices.

  • For many small and medium-sized law firms we ARE the office.
  • We offer complete virtual receptionist services.
  • 24/7 coverage makes sure you will never miss a new client call.
  • Our friendly staff will be a seamless extension of your firm.

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“Working with Alert Communications has been an absolutely wonderful experience. We have had them on board for almost 6 years and I would not consider using anyone else. Alert will work closely with you to ask the questions that you need asked. They are attentive to any changes that we require and have often made great suggestions to point us in the right direction in areas that we might not have been familiar with the call center world.

I have no complaints whatsoever about Alert and to my knowledge, we have never had any caller complaints concerning any of their agents.

I had the pleasure of a site visit at Alert last fall. They have an amazing facility. The staff went above and beyond to show me the ‘ins and outs’ of how they handle our calls. I walked away knowing that I wouldn’t use any other company for our calls.

Since that time, we have made many changes in our systems and they have worked with us on a personal level to ensure the changes were all correctly implemented.

You will not regret using Alert!“

Morris Bart – Attorneys at Law
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Why choose Alert Communications

Experience
  • Alert Communications has been in business since 1965
  • Thousands of attorney clients
  • Millions of intakes completed
  • Ranked #1 in the nation by ATSI
  • INTAKE ACADEMY certified
Quality Service
  • 45% of our Intake Specialists are bilingual
  • Low abandon rates – Below 3% and we even call back hang-ups
  • Every Client has an account manager
  • We monitor thousands of calls per month for quality
  • Customizable intakes
Reporting
  • Get the facts you want when you want them
  • Receive abandoned call reports
  • Hold time reports
  • Marketing reports
  • We can create customizable reports
Training
  • Empathy training
  • Legal terminology training
  • Chris Mullins and the Intake Academy training
  • Call control training
Conferences – 2019
  • National Trial Lawyers Summit
  • Mass Torts Made Perfect
  • VISTA
  • Smart Advocate User Conference
  • PILMMA Super Summit
  • AAJ Annual Convention
  • ATAA Annual Symposium
MTVA Founder

Strive to set vendor standards for “Best Practices” within the mass tort legal community based on ethical ideals and practices that will elevate the quality of client services, distinguish members to existing and potential clients, and earn the trust of trial lawyers.