Alert Communications, Intake and Call Center Services for Law Firms
We help thousands of attorneys across the country. Click here to see more

Large

Law Firms

Large law firms have very specific needs and Alert Communications can help.

  • We will act as an overflow resource to your firm’s in-house call center.
  • We will handle large television marketing campaigns 24/7.
  • We will support your in-house receptionist staff.
  • We will customize your account in any way you can imagine.

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Small & Medium

Law Firms

We offer comprehensive call center and client intake services – all at affordable prices.

  • For many small and medium-sized law firms we ARE the office.
  • We offer complete virtual receptionist services.
  • 24/7 coverage makes sure you will never miss a new client call.
  • Our friendly staff will be a seamless extension of your firm.

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“By working together with Kim Starr and his team of absolute professionals we were able to revolutionize the Mass Tort Legal Intake Industry.

Our proprietary scripts coupled with agent training stressing empathy and compassion has led to impressive results that only Whitehardt Clients are receiving.

I often tell Clients that Legal Intake is like a golf swing; some days you are struggling to make Par and some times you feel like Tiger Woods, but with Alert Communications we play a “scratch” game every day!!!”

Whitehardt
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Why choose Alert Communications

Experience
  • Alert Communications has been in business since 1965
  • Thousands of attorney clients
  • Millions of intakes completed
  • Ranked #1 in the nation by ATSI
  • INTAKE ACADEMY certified
Quality Service
  • 45% of our Intake Specialists are bilingual
  • Low abandon rates – Below 3% and we even call back hang-ups
  • Every Client has an account manager
  • We monitor thousands of calls per month for quality
  • Customizable intakes
Reporting
  • Get the facts you want when you want them
  • Receive abandoned call reports
  • Hold time reports
  • Marketing reports
  • We can create customizable reports
Training
  • Empathy training
  • Legal terminology training
  • Chris Mullins and the Intake Academy training
  • Call control training
Conferences – 2019
  • National Trial Lawyers Summit
  • Mass Torts Made Perfect
  • VISTA
  • Smart Advocate User Conference
  • PILMMA Super Summit
  • AAJ Annual Convention
  • ATAA Annual Symposium
MTVA Founder

Strive to set vendor standards for “Best Practices” within the mass tort legal community based on ethical ideals and practices that will elevate the quality of client services, distinguish members to existing and potential clients, and earn the trust of trial lawyers.