Alert Communications, Intake and Call Center Services for Law Firms
We help thousands of attorneys across the country. Click here to see more

Large

Law Firms

Large law firms have very specific needs and Alert Communications can help.

  • We will act as an overflow resource to your firm’s in-house call center.
  • We will handle large television marketing campaigns 24/7.
  • We will support your in-house receptionist staff.
  • We will customize your account in any way you can imagine.

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Small & Medium

Law Firms

We offer comprehensive call center and client intake services – all at affordable prices.

  • For many small and medium-sized law firms we ARE the office.
  • We offer complete virtual receptionist services.
  • 24/7 coverage makes sure you will never miss a new client call.
  • Our friendly staff will be a seamless extension of your firm.

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“Our firm has worked with Alert for over a year and we’re nothing but pleased with the quality of service we receive. Their attention to detail, their ability to accommodate our needs and the level of customer service is unmatched. If your firm is looking for a high quality intake call center, I would recommend Alert Communications.”

Levin, Papantonio, Thomas, Mitchell, Rafferty & Proctor, P.A.
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Why choose Alert Communications

Experience
  • Alert Communications has been in business since 1965
  • Thousands of attorney clients
  • Millions of intakes completed
  • Ranked #1 in the nation by ATSI
  • INTAKE ACADEMY certified
Quality Service
  • 45% of our Intake Specialists are bilingual
  • Low abandon rates – Below 3% and we even call back hang-ups
  • Every Client has an account manager
  • We monitor thousands of calls per month for quality
  • Customizable intakes
Reporting
  • Get the facts you want when you want them
  • Receive abandoned call reports
  • Hold time reports
  • Marketing reports
  • We can create customizable reports
Training
  • Empathy training
  • Legal terminology training
  • Chris Mullins and the Intake Academy training
  • Call control training
About INTAKE ACADEMY

Intake Academy™ offers strategies and training for intake specialists, lawyers, paralegals, call center agents, receptionists, and business owners. The academy grows the firm by converting more callers to qualified cases, rapidly qualifying leads and transforming unqualified prospects into advocates for your firm.

About ATSI

The Association of Tele Services International (ATSI) represents 400 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, members generate revenue in excess of $1 billion. ATSI is an international trade association established by and for entrepreneurs in the TeleService business.