*Intended for law firms only. We do not provide legal advice.
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Virtual Reception Services for Ohio Law Firms

Ohio’s legal landscape is incredibly active. In fact, the state is among the top 10 in the nation for lawyers per capita, meaning competition is fierce. With so many attorneys vying for the same clients, every missed call or unanswered inquiry can mean a lost opportunity. That’s where Alert Communications comes in. Our virtual reception services, specifically designed for law firms, ensure you never miss a lead. Ready to get one step ahead of the competition? Contact us today to see how we can help grow your practice.
Let Us Answer Your Calls 24/7

800-788-3934

Legal Intake Services

Converting leads into clients starts with a seamless intake process. At Alert, we turn initial inquiries into opportunities by qualifying and following up with leads via these legal intake services:

  • Web forms and online leads: We don’t just monitor your website’s intake forms — we act on them in real time. When a potential client submits a form, we respond promptly, ensuring their inquiry doesn’t go unnoticed. From there, our trained legal intake specialists gather essential details, evaluate the lead and either book an appointment or pass the information directly to your firm for follow-up.
  • Digital questionnaire services: Your law firm’s time is precious, so we simplify collecting client information upfront through custom digital questionnaires. Our specialists follow up with respondents to reduce drop-off rates, increase appointment bookings and streamline the intake process.
  • Live chat and text: Your clients expect immediate communication, and we deliver. Our live chat and text services provide 24/7 support for your firm, answering questions, collecting details and reassuring prospective clients. It’s a simple way to build trust and keep your firm’s name top of mind.
  • Appointment booking: Managing your calendar doesn’t have to be a juggling act. We handle scheduling consultations so you can focus on what you do best. Our appointment booking services integrate with the schedule you see on your end, ensuring your clients get the attention they deserve without overloading your team.

Mass Tort Services

Handling mass tort campaigns can be a logistical challenge. Alert offers scalable intake solutions that can handle the surge in inquiries these campaigns generate. From managing leads to gathering critical case details, we ensure no opportunity slips through the cracks. Our trained legal agents understand complex mass tort cases and provide personalized service to each potential client.

Seamless Integration

We know consistency and compatibility go hand in hand. That’s why our services integrate seamlessly with your firm’s existing CRM software, making tracking leads, managing cases, and streamlining your operations easier than ever. Whether you use Clio, Salesforce, SmartAdvocate or another system, our solutions fit into your workflow without disruption.

Our goal is to enhance your efficiency, not add extra steps. So, with quick setup and flexible customization, our services can adapt to your Ohio law firm’s unique needs.

Voice & AI Services

Our hybrid AI solutions are where cutting-edge technology meets human expertise. Combining advanced AI tools with trained legal agents ensures every client interaction is accurate, efficient and empathetic.

Our AI-powered voice solutions can handle routine inquiries, direct calls to the right team members and even assist with lead qualification. Meanwhile, our agents handle more complex or sensitive situations, offering the human touch that builds trust.

Top Ohio Cities We Serve

  • Akron
  • Cincinnati
  • Cleveland
  • Columbus
  • Dayton
  • Toledo

Why Partner with Alert Communications?

Alert is your partner in growth. With over 60 years of solidifying our industry expertise, we provide the reliability and professionalism your firm needs to stand out. Trust our customizable, enterprise-level solutions to support your firm’s goals while maintaining the highest standards of client care.

Let’s work together — contact us today to learn how Alert Communications can help your Ohio law firm succeed.

Our Services

Alert provides a broad range of law firm engagement services that can be customized to meet your law firm’s needs.

We are an extension of your law firm and are a key asset in helping you capture every potential new client.
Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Why Choose Alert?

stay wise, stay alert
Our Reviews

see what our clients are saying

Our law firm has been with Alert for a while now, and they have been amazing. If there are any issues or questions that arise, our Account Rep - Arturo…

Elise C., 2024

We've been with Alert for many years. Marketing for Legal leads is too expensive. You need the best team to help convert the leads into new business. In the end,…

Ron Joyal, 2024

Great company with great employees. I have full confidence in their ability to answer our inbound calls. Their ability to keep the PC engaged and providing information is great. Definitely…

Sandra V., 2024

Alert the beacon of exceptional service. From setup to calls, their excellence shines. Quick responses, flawless execution. Diamond and the team, thank you for your invaluable assistance.

Frank N., 2023

Alert has been providing intake and answering services for our firm for some time now. John Daley and Daniel Guzman are always available to make changes to our account or…

Roxanne Z., 2023