
Legal Intake Services
Converting leads into clients starts with a seamless intake process. At Alert, we turn initial inquiries into opportunities by qualifying and following up with leads via these legal intake services:
- Web forms and online leads: We don’t just monitor your website’s intake forms — we act on them in real time. When a potential client submits a form, we respond promptly, ensuring their inquiry doesn’t go unnoticed. From there, our trained legal intake specialists gather essential details, evaluate the lead and either book an appointment or pass the information directly to your firm for follow-up.
- Digital questionnaire services: Your law firm’s time is precious, so we simplify collecting client information upfront through custom digital questionnaires. Our specialists follow up with respondents to reduce drop-off rates, increase appointment bookings and streamline the intake process.
- Live chat and text: Your clients expect immediate communication, and we deliver. Our live chat and text services provide 24/7 support for your firm, answering questions, collecting details and reassuring prospective clients. It’s a simple way to build trust and keep your firm’s name top of mind.
- Appointment booking: Managing your calendar doesn’t have to be a juggling act. We handle scheduling consultations so you can focus on what you do best. Our appointment booking services integrate with the schedule you see on your end, ensuring your clients get the attention they deserve without overloading your team.
Mass Tort Services
Handling mass tort campaigns can be a logistical challenge. Alert offers scalable intake solutions that can handle the surge in inquiries these campaigns generate. From managing leads to gathering critical case details, we ensure no opportunity slips through the cracks. Our trained legal agents understand complex mass tort cases and provide personalized service to each potential client.
Seamless Integration
We know consistency and compatibility go hand in hand. That’s why our services integrate seamlessly with your firm’s existing CRM software, making tracking leads, managing cases, and streamlining your operations easier than ever. Whether you use Clio, Salesforce, SmartAdvocate or another system, our solutions fit into your workflow without disruption.
Our goal is to enhance your efficiency, not add extra steps. So, with quick setup and flexible customization, our services can adapt to your Ohio law firm’s unique needs.
Voice & AI Services
Our hybrid AI solutions are where cutting-edge technology meets human expertise. Combining advanced AI tools with trained legal agents ensures every client interaction is accurate, efficient and empathetic.
Our AI-powered voice solutions can handle routine inquiries, direct calls to the right team members and even assist with lead qualification. Meanwhile, our agents handle more complex or sensitive situations, offering the human touch that builds trust.
Top Ohio Cities We Serve
- Akron
- Cincinnati
- Cleveland
- Columbus
- Dayton
- Toledo
Why Partner with Alert Communications?
Alert is your partner in growth. With over 60 years of solidifying our industry expertise, we provide the reliability and professionalism your firm needs to stand out. Trust our customizable, enterprise-level solutions to support your firm’s goals while maintaining the highest standards of client care.
Let’s work together — contact us today to learn how Alert Communications can help your Ohio law firm succeed.