Who We Are
Alert is a 55,000-square-foot, 400+ person legal-only call center located in Camarillo, CA. Founded in 1965, Alert services thousands of attorneys and law firms across the nation. We have completed millions of new client intakes and helped with retainer e-signing for thousands of new clients with law firms and legal marketing agencies. Our customer service and expertly trained intake specialists act as an extension of your law firm working 24/7/365 in both English and Spanish.
"Our mission: To serve as the voice of our clients, driving their growth through exceptional experiences."
David Lord, President
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MTVA Founding Member
As an MTVA Member, we strive to set vendor standards for “Best Practices” within the mass tort legal community based on ethical ideals and practices that will elevate the quality of client services, distinguish members to existing and potential clients, and earn the trust of trial lawyers.
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ATSI Gold 24/7 Call Center Certification
In July 2007, Alert received the Association of Teleservices International (ATSI) Gold 24/7 Call Center Certification.
The certification program sets forth nearly sixty [60] criteria that need to be met or exceeded. They represent a collection of the best practices and guidelines that telephone answering service sites adhere to. Upon receiving Certification status, Alert has demonstrated to the satisfaction of the Certification Committee (which includes on-site inspections) a high level of proficiency in recovery techniques, exceptional business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.
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Technology
The latest technology is the driving force behind Alert, and it impacts the quality of every call. From the way your calls are handled to the way important data is collected, we prioritize new methodologies. Alert employs the Startel Windows-based Call Management Center and other advanced call-routing technologies which allow us to bring your business:
- Advanced scripting functionality with both menu and response-based prompts to accommodate even the most complex accounts with the utmost speed and efficiency.
- Call routing and management capabilities for the optimal use of our Centers’ resources.
- Web-based workstations allowing Alert Agents access to the Internet enabling them to quickly collect important information during calls.