Legal Answering Service

Reduce missed phone calls, capture every lead and be there for your clients—24/7/365.

Call Services Designed For Law Firms And Legal Marketing Agencies

Maximize Every Call That Comes Into Your Office
24/7/365 phone coverage or overflow support

Legal answering service for all client calls, no matter when they come in.

Business Text Messaging
Live transfer and call routing

Maximize every minute and receive only the most important calls.

Appointment scheduling

Save time with a seamlessly managed calendar.

Automation and Real-Time Messaging
Spanish language support

Remove communication barriers and help more clients.

CRM/CMS integration

Have important client information at your fingertips, always.

CallPricing-ReportingAnalytics-22
Reporting & analytics

Grow law firm and business revenue with smart data.

Let Us Answer Your Calls 24/7

800-788-3934

CALL SERVICES IN 1 MINUTE

Experts In Empathy, Legal Language & Call Control

24/7/365 phone coverage or overflow support

Answer Every Call

As a legal professional, you understand that divorce, DUI’s and car accidents don’t just happen between the hours of 9 to 5, Monday through Friday. A prospective client can make an important call for legal services when you’re least expecting it. Our highly trained and empathetic attorney answering service team and intake specialists are there to pick up the phone when you can’t-no matter when the incoming calls come in. Every missed call is a missed business opportunity. Not only do your clients and potential clients benefit from 24/7/365 customer service and a live virtual receptionist, but your law firm also captures more leads and boosts revenue simply by answering calls. Our legal answering services are there to be extension of your law practice. If you don’t answer in 3 rings, that potential client has already moved on to a competitor. We specialize in legal answering service for lawyers & law firms.

Live transfer and call routing

Stay In-The-Know

With the live transfer feature of our phone answering service, the caller is sent directly to you or to a designated person on your staff so you never have to worry about missing an emergency. And, you won’t have to waste time managing phone calls that can wait until you’re back in the office. Calls categorized as “non-urgent” go through to our live intake specialists who are ready to provide the skilled and empathetic service experience your new and existing clients deserve. We specialize in professional answering services for lawyers & law firms. Our legal answering services’ call routing feature makes sure that when incoming calls do need to go your way, they go to the right person at your law firm.

Appointment scheduling

Delegate Your Calendar

Setting up new consultations and managing appointments for existing clients can take up a large portion of your day, wasting revenue-generating hours and potentially causing you to lose leads in the process. Your time is much better spent advocating for your clients and focusing on what you do best-winning their cases. With the integration of an attorney answering service to your law office, our legal intake specialists can free-up your time by scheduling appointments on your and your team’s behalf, and by managing client requests for schedule changes, allotting the right amount of time for intake consultations, alerting you of daily changes to your calendar and making sure there are never any conflicts.

Spanish language support

Expand Your Market

With Spanish-language support in your lawyer answering service, you remove communication barriers, build client loyalty and retention, and ultimately drive more business in the legal industry. Our Spanish-speaking intake specialists make it possible for you to help more clients and expand your market, while also saving you time and money by removing the need to hire and train additional in-office staff. We specialize in legal answering services for lawyers & law firms (we also provide bilingual answering services). Alert intake specialists answer every call, respond to every lead and manage day-to-day administrative duties like live transfer and call routing, appointment scheduling, CRM integration, data and analytics reporting, and more.

CRM/CMS integration

Track Important Data

Entering intake data into your CRM/case management system for your law practice is a tedious task, but an important one. Rather than spending your time on this administrative step, leave it to our professional legal intake specialists and virtual receptionist service. After completing a phone call, our live answering service intake specialists send files with data directly to your software, so the most accurate information is always at your fingertips. Create efficiency with scheduled files that contain multiple new clients’ information, populating more than one record at a time. The new client data goes right into your system, making it a hands-off and trouble-free experience on your end. We are a well-integrated legal answering service.

Reporting & analytics

Know Your Numbers

The client intake process generates high volumes of data. By tracking the right metrics, it’s possible to monitor revenue sources, identify opportunities for business and law firm growth, key in on intake errors and make sound financial forecasts. Alert legal intake specialists input and report on the number of calls received, web/chat response times, outbound calls placed, calls by marketing source, the duration of each call, call outcomes and lead intake notes—all so that you can improve where needed, analyze the performance of marketing campaigns and capitalize on every opportunity to grow revenue. We specialize in live answering service for lawyers & law firms.

Frequently Asked Questions

A legal answering service is a specialized service that provides phone answering and call management solutions specifically tailored for law firms. It ensures that all incoming calls are answered professionally and promptly, even outside regular business hours.

A legal answering service can benefit law firms in several ways. Firstly, it ensures no potential client calls go unanswered, increasing the chances of acquiring new clients. It also helps improve client satisfaction by providing round-the-clock availability and personalized call handling. Additionally, it allows lawyers and staff to focus on their core responsibilities without being interrupted by constant phone calls.

When choosing a legal answering service, several key features must be considered. Firstly, look for a service that offers 24/7 availability to ensure no missed calls. It should also provide bilingual operators to cater to a diverse client base. Other important features include call forwarding, message taking, appointment scheduling, and secure message delivery. Integration with your existing systems and customizable call scripts are also worth considering.

The cost of a legal answering service can vary depending on the provider and the specific features included. Request a customized quote from the Alert team today by scheduling a consultation online.

To choose the best legal answering service for your law firm, consider the following factors:

  • Assess the provider’s experience and reputation in serving law firms. Look for testimonials or case studies from other law firms they have worked with.
  • Consider their specific features and services and how well they align with your firm’s requirements.
  • It is also essential to evaluate their customer support and responsiveness.
    Compare pricing and contract terms to ensure you get the best investment value.

Our Services

Alert provides a broad range of law firm engagement services that can be customized to meet your law firm’s needs.

We are an extension of your law firm and are a key asset in helping you capture every potential new client.
Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Why Choose Alert?

stay wise, stay alert
Our Reviews

see what our clients are saying

Our law firm has been with Alert for a while now, and they have been amazing. If there are any issues or questions that arise, our Account Rep - Arturo…

Elise C., 2024

We've been with Alert for many years. Marketing for Legal leads is too expensive. You need the best team to help convert the leads into new business. In the end,…

Ron Joyal, 2024

Great company with great employees. I have full confidence in their ability to answer our inbound calls. Their ability to keep the PC engaged and providing information is great. Definitely…

Sandra V., 2024

Alert the beacon of exceptional service. From setup to calls, their excellence shines. Quick responses, flawless execution. Diamond and the team, thank you for your invaluable assistance.

Frank N., 2023

Alert has been providing intake and answering services for our firm for some time now. John Daley and Daniel Guzman are always available to make changes to our account or…

Roxanne Z., 2023