Legal Live Chat & Text Services

Convert website visitors into new cases and communicate with clients wherever they are.

Legal Chat Services Designed For Law Firms and Legal Marketing Agencies

Maximize Every Call That Comes Into Your Office
24/7 people-powered legal live chat for law firms

Immediately respond to leads and potential cases and create an always-on client service desk with live chat for law firms.

Business Text Messaging
Live phone transfer

Increase conversion rates up to 40% when you combine live chat support & text with call services.

Highly customized experience provided by excellent customer service with live chat support

Tailored legal chat window color schemes, logos and pop-ups to match and showcase your brand.

Automation and Real-Time Messaging
CRM/CMS Integration

Send legal live chat & text data directly to your chosen software for a more efficient workflow.

Reporting & analytics

Grow law firm, expand the reach of your legal assistance and business revenue with data collected from legal live chat & text conversations.

Let Us Answer Your Calls 24/7

800-788-3934

24/7 people-powered legal live chat & text

Connect with Phone-Shy Clients

Turn law firm website visitors into new cases and communicate with clients wherever they are and whenever they need you with our human-powered live chat solution & text services. Live chat option and text can earn conversion rates of up to 20% and with Alert, there’s always a live chat agent available to answer client questions, take care of appointment scheduling, and qualify leads in both English and Spanish outside of business hours-even in the middle of the night and on weekends or holidays. Our expert chat agents don’t just provide quick and empathetic resolutions to every client concern, they also accelerate law firm revenue because they know exactly which chat leads are worth your time. Create another channel for capturing qualified prospects and communicate with customers on their own time-all with Alert’s live chat & text messaging service.

Live phone transfer

Increase Conversion Rates

Combine with call services to connect qualified prospects directly to a live intake specialist for real-time conversion, scheduling, improved client experience, and customer satisfaction. When integrated with call answering, legal chat & text services have been shown to increase conversion rates by up to 40%. Urgent texts or messages can be transferred to a designated person on your staff and non-urgent inquiries sent to an Alert intake specialist, who is ready to provide the skilled and empathetic service experience your clients deserve.

Highly customized experience

Showcase Your Brand

Easily install a chat box or texting option on your website that pops up automatically to boost engagement and provide custom scripts and graphics to represent your brand. You can create customized scripts on the legal live chat service that speak directly to client needs or legal services, set specific pop-up timing to maximize lead capture and match chat icons, windows, logos, color schemes, pictures and contact information to your exact brand guidelines.

CRM/CMS Integration

Collect Valuable Data

Connect to your chosen industry CRM software and Case Management System so that your lead and client information is always up to date with data collected from live chat and text conversations. Connect to the tools you already use, sync lead and client data, and easily fit Alert into your existing workflow. Live chat and text conversations produce a lot of information and entering details into your CRM/CMS is a tedious but important task. Rather than spending your time on this administrative step, leave it to our professional chat service intake specialists who work to ensure you always have the most accurate information at your fingertips.

Reporting & analytics

Know Your Numbers

Integrate Alert’s live chat & text services with analytics to improve client experience, track leads, grow revenue and stay on top of important case details. Data is managed in real-time by Alert intake specialists and can be accessed anytime, from anywhere. Get detailed reports on your live chat session and text information so that you can make better, data-backed business decisions and provide clients the care and attention their case deserves.

Frequently Asked Questions

Live chat can benefit law firms in several ways. Firstly, it provides a convenient and immediate way for potential clients to reach out and ask questions, increasing the chances of converting them into actual clients. It also allows law firms to provide real-time support and assistance, enhancing client satisfaction and building trust. Additionally, live chat can streamline communication within the firm, allowing lawyers and staff to collaborate more efficiently.

When choosing a live chat service for your law firm, several important features should be considered. Firstly, ensure the service offers customization options to match your firm’s branding and website design. Look for features like chat transcripts, which can be useful for record-keeping and reference. Integration with your existing CRM or case management system is crucial for seamless client management. Finally, consider features like chatbots or AI-powered assistance to handle basic inquiries and provide 24/7 support.

Live chat improves client communication and conversion rates by providing instant, personalized assistance. It allows law firms to address client queries promptly, reducing the chances of potential clients seeking help elsewhere. The real-time nature of live chat also enables lawyers to engage in meaningful conversations, understanding client needs better and building stronger relationships. Alert improves conversion rates by more than 30% by offering a convenient and efficient communication channel.

Yes, the legal industry has specific regulations and ethical considerations for live chat. Law firms must ensure that any information shared through live chat complies with client confidentiality and privacy rules. It is essential to have secure data encryption and storage measures in place to protect sensitive information. Additionally, lawyers should be mindful of providing accurate and ethical advice through live chat, avoiding any unauthorized practice of law or misleading statements. Alert ensures that your data is secure and confidential.

Live chat can be a valuable tool for lead generation and client intake. Law firms can capture leads more effectively by engaging with potential clients in real time. Live chat allows firms to qualify leads by asking relevant questions and understanding their legal needs. It also enables lawyers to provide initial consultations and gather necessary information for client intake. With the right strategies, live chat can significantly contribute to lead generation and acquiring new clients.

Our Services

Alert provides a broad range of law firm engagement services that can be customized to meet your law firm’s needs.

We are an extension of your law firm and are a key asset in helping you capture every potential new client.
Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Why Choose Alert?

stay wise, stay alert
Our Reviews

see what our clients are saying

Our law firm has been with Alert for a while now, and they have been amazing. If there are any issues or questions that arise, our Account Rep - Arturo…

Elise C., 2024

We've been with Alert for many years. Marketing for Legal leads is too expensive. You need the best team to help convert the leads into new business. In the end,…

Ron Joyal, 2024

Great company with great employees. I have full confidence in their ability to answer our inbound calls. Their ability to keep the PC engaged and providing information is great. Definitely…

Sandra V., 2024

Alert the beacon of exceptional service. From setup to calls, their excellence shines. Quick responses, flawless execution. Diamond and the team, thank you for your invaluable assistance.

Frank N., 2023

Alert has been providing intake and answering services for our firm for some time now. John Daley and Daniel Guzman are always available to make changes to our account or…

Roxanne Z., 2023