Comprehensive Virtual Receptionist Solutions for Tennessee Law Firms

Handling the high call volumes in a typical law firm can be daunting. At Alert, our virtual receptionist services can provide the skilled, professional help that your firm needs to make quality legal assistance available to your clients when they need it the most. Our services include:

• 24/7 legal call answering: Our team is here 24/7 to answer calls, provide legal intake services, schedule appointments and more. We can also handle after-hours calls and overflow calls during busy periods.
• Bilingual call answering: Our services are available in both English and Spanish to serve your clients better.
• Live chat and SMS: We offer your clients plenty of communication options, including live chat and text messages, in addition to calls.
• AI-powered solutions: Our AI services can answer everyday questions quickly while routing important queries to live personnel.

Appointment Scheduling & Lead Qualification

Our team at Alert can help you manage your firm more efficiently by qualifying leads before passing them on and booking appointments according to your schedule. Our experts know the right questions to ask to ensure that the needs of your clients are met, that each client is a good fit for your services and to steer cases to the appropriate personnel, prioritizing high-value cases. We will book appointments based on your calendar for seamless management of clients.

Outbound Calling & Lead Capture

At Alert, we can do more than answer calls and schedule appointments. We can develop and implement outbound calling campaigns combined with digital marking solutions to help your law firm attract new clients and capture leads more effectively. We can work with you team to devise successful mass tort and class action campaigns that can help your law firm grow and gain notoriety.

Retainer Services for Tennessee Attorneys

Speed up the acquisition of new clients with retainer services from Alert. Our team can negotiate new contracts and obtain retainers, leaving your staff free to handle more important issues. We can also help with document retrieval post-retainer and all of our services can integrate with your CRM or CMS system while ensuring high levels of service and privacy for your clients.

Top Tennessee Cities We Serve

• Chattanooga
• Clarksville
• Johnson City
• Knoxville
• Memphis
• Murfreesboro
• Nashville

Alert Communications for Virtual Legal Reception Services in Tennessee

When you need a provider you can count on for top-quality call answering, communications and customer service tailored to the needs of the legal industry, choose Alert Communications. Since 1965, we have been serving law firms throughout Tennessee and the rest of the United States. We hire only the most highly-trained legal agents and we feature enterprise-class technology for superior customer service with quick setup, high reliability and services that are completely flexible and customizable.

Let your law firm grow and scale quickly with industry-leading call answering and virtual receptionist services from Alert. Contact us today to request a quote.