Live Answering, Screening and Scheduling for Maryland Firms in Baltimore and on the Eastern Shore

“Alert Communications has been exactly what we needed the entire time for our personal injury practice. John Daley has been amazing putting everything into play and constantly following up to make sure things are working to receive the best results possible. Anytime that we have needed to make changes or just have questions, John is quick to respond and has been invaluable to our firm. We highly recommend Alert Communications for anyone looking to streamline your intake process and work with an amazing team!”

“Our Personal Injury Law Firm recently encountered some minor technical issues, and Alert Communications was right there to assist us. Their proactive approach in addressing and resolving the problems was outstanding. They responded promptly and handled everything with the utmost efficiency and professionalism. A special shoutout to Melissa Penny and Merle Talavera, who went above and beyond to ensure everything was back on track quickly. Their dedication and expertise truly made a difference, and we couldn't be more satisfied with the level of service we received. Thank you, Alert Communications, for your exceptional support”

“Alert Communications has been handling our law office's off-hour incoming calls for a couple years now, and we have been very please with the level of service they have to offer. Specifically, Kris who manages our account, has been great and quick at responding to our current needs and has been willing to work on any adjustments and concerns we have to make to our service. Alert Communications is highly recommended, especially to law firms who need any type of assistance on the handling of after-hour phone calls.”

“Alert Communications is a crucial Team member of our staff. Their operators allow both our clients and potential clients to reach a live, caring person 24/7/365. When they are handling an intake after hours, the level of detail, speed of communication, and ease of their conversation with the caller helps our office staff reach out quickly to the caller when needed. We are so grateful for the prompt and courteous service they provide our clients and we receive that same service from Ariana Renteria at Alert!”

“Our office has been using Alert for a few months now, and we have found them to be incredibly valuable and so much better for afterhours communication for our incoming calls. Farrokh, especially, is always prompt to respond to our needs, courteous, and quickly resolves any issues or changes we have. They provide emails and SMS messages of all calls that come in, and it has been so easy to keep track of our leads, afterhours or whenever we happen to need our calls to be forwarded over to them. Highly recommend their services.”

“We have really been enjoying having Alert as our after hours service. The operators are polite and professional, they follow our protocol, and are quick to make any adjustments when we need them. We have used two other answering services before finding Alert and Alerts product and customer service far exceeds the others. It is a bit more expensive but well worth the cost. One of the best parts about working with Alert is our customer service rep, Farrokh. He is incredibly quick to respond when I have a question or need to make an adjustment. He keeps an eye on our account to make sure we are on the best plan and is great to work with.”

“I have used Alert for law firm phone services and client calls for nearly a year and am very pleased with the attentiveness to our account and the regular guidance on how to improve our utilization of the services. Nancy was great at getting us teamed up with our team and Farrokh got us going with a tight schedule. Farrokh has continued to proactively engage with us to refine and optimize the scripts and process for effectiveness and cost. I anticipate taking advantage of greater breadth of Alert's services in 2021.”

“I'm third in command and help run a very large law firm with revenues that are well into the eight figures per year, and I personally have been using Alert for at least two years. They are not perfect, but they absolutely own up to issues and correct them. No company is perfect but (initially Ryan who was great too) Farrokh and Crystal have been pivotal in not only correcting issues but making sure that we get top notch service. It's people like them who make Alert the best service to use. We don't demand perfection, but we need to make sure they will fix issues. But since Farrokh and Crystal have taken over, we have been extremely satisfied with AC. They are responsive, take corrective measures, proactive, and professional. But the bottomline is that they are a great service to use. We love the fact that the AC agents are bilingual. We love the fact that we can depend on them 24 x 7. Every time I've called in to test how professional they are, they AC agents have not let me down. But I can't express how much I appreciate what Crystal has done, but now Farrokh has been the very best in getting things done for us. We've had multiple emergencies that had to do with growth and Farrokh was not only thorough but his support has been stellar. You can't get better quality and service than this team. I would highly recommend them and will not want to use any other service. We have been growing exponentially, and AC is absolutely scalable. Highly recommend. A solid five stars.”

“We have been using Alert for several months now after using a number of intake/receptionist services and companies over the last few years. My contact is Francky Reyes and he's been amazing. I have had to make a number of adjustments to my account and he has been so responsive, attentive and professional through it all. It comes at a price but the quality of work and professionalism is worth it for me and my team. Big plus and some of the major reasons I switched to them is the 24/7 answering ability and native Spanish speakers on their team.”

“Our firm decided to make a switch to Alert Communications for after-hours call answering service about ten months ago, and we are happy to say that we made the right decision. Alert has demonstrably streamlined our intake process. Furthermore, they helped us coordinate a two-month national campaign that resulted in sixty-four mass tort cases. Our account manager, Ana Fernandez, has provided exceptional service. There hasn't been a single instance of my having to wait for a reply or an issue to be addressed. If you're looking to enhance an intake department in the law industry, I highly recommend Alert Communications.”

“Our firm recently started working with Alert Communications. We have never used an outside answering service before so we were unsure what to expect. Our experience thus far with this fine company has been really great! From the on boarding process to the integration of our phone systems, Alert's service and attention to detail have been excellent. The follow up and monitoring of our account by our account manager Farrokh Mokhtar is outstanding! Alert Communications has truly been a great extension of our office.”

“Prior to hiring Alert Communications, we were using an in-house voice mail system. At first, I skeptical hiring an outside service for our after hours and overflow calls. but from the get-go, I was very pleased with Alert Communications's professionalism and attention to our needs. Even the initial set up with our account manager, Brittney Ahearn, was painless and seamless. I did a lot of research prior to hiring Alert Communications. I am extremely satisfied with their ability to answer our calls within one or two rings, screen our calls properly and know when to patch a call through after hours and/or advise our clients on simple things like directions to our office and where to park.”