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Live Chat & Text Services

Convert website visitors into new cases and communicate with clients wherever they are.

Call Services Designed For Law Firms and Legal Marketing AgenciesMaximize Every Call That Comes Into Your Office

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24/7 people-powered live chat & text

Immediately respond to leads and potential cases and create an always-on client service desk.

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Live phone transfer

Increase conversion rates up to 40% when you combine live chat & text with call services.

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Highly customized experience

Tailor color schemes, logos and pop-ups to match and showcase your brand.

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CRM/CMS Integration

Send live chat & text data directly to your chosen software for a more efficient workflow.

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Reporting & analytics

Grow law firm and business revenue with data collected from live chat & text conversations.

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24/7 people-powered live chat & text

Connect with Phone-Shy Clients

Turn website visitors into new cases and communicate with clients wherever they are and whenever they need you with our human-powered live chat & text services. Live chat and text can earn conversion rates of up to 20% and with Alert, there’s always a real person available to answer client questions, schedule appointments and qualify leads in both English and Spanish—even in the middle of the night and on weekends or holidays. Our expert agents don’t just provide quick and empathetic resolution to every client concern, they also accelerate law firm revenue because they know exactly which leads are worth your time. Create another channel for capturing leads and communicate with customers on their own time—all with Alert’s live chat & text messaging service.

Live phone transfer

Increase Conversion Rates

Combine with call services to connect qualified leads directly to a live intake specialist for real-time conversion, scheduling, improved client experience and more. When integrated with call answering, live chat & text services have been shown to increase conversion rates by up to 40%. Urgent texts or messages can be transferred to a designated person on your staff and non-urgent inquiries sent to an Alert intake specialist, who is ready to provide the skilled and empathetic service experience your clients deserve.

Highly customized experience

Showcase Your Brand

Easily install a chat window or texting option on your website that pops up automatically to boost engagement and provide custom scripts and graphics to represent your brand. You can create customized scripts that speak directly to client needs, set specific pop-up timing to maximize lead capture and match chat icons, windows, logos, color schemes, pictures and contact information to your exact brand guidelines.

CRM/CMS Integration

Collect Valuable Data

Connect to your chosen industry CRM software and Case Management System so that your lead and client information is always up to date with data collected from live chat and text conversations. Connect to the tools you already use, sync lead and client data, and easily fit Alert Communications into your existing workflow. Live chat and text conversations produce a lot of information and entering details into your CRM/CMS is a tedious but important task. Rather than spending your time on this administrative step, leave it to our professional intake specialists who work to ensure you always have the most accurate information at your fingertips.

Reporting & analytics

Know Your Numbers

Integrate Alert’s live chat & text services with analytics to improve client experience, track leads, grow revenue and stay on top of important case details. Data is managed in real-time by Alert intake specialists and can be accessed anytime, from anywhere. Get detailed reports on your live chat and text information so that you can make better, data-backed business decisions and provide clients the care and attention their case deserves.

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