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Virtual Legal Assistant & Receptionists

Grow your client base and legal services with our 24/7/365 virtual receptionist service including around-the-clock live chat, empathy-driven legal intake and contract services, and extensive mass tort and marketing campaigns for your law practice.

Let Our Legal Specialists Help Grow Your Firm

Virtual Legal Assistant & Receptionists Virtual Legal Assistant & Receptionists

Let Our Legal Specialists Help Grow Your Firm

Virtual Legal Assistants Designed for Law Firms and Legal Marketing AgenciesAnswer Every Call and Handle Every Ask

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24/7/365 client intake & support

Answer every call with constant coverage and after-hours legal intake services.

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Lead capture & sales intake

Identify opportunities, qualify leads, and convert them into long-standing clients.

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Outbound sales & legal marketing

Proactively target potential clients to convert qualified leads into new business.

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People-powered chat & messaging

Expand your channels of communication and boost conversions through live chat and text.

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CRM & CMS integration

Collect data and client information in the legal technology systems you already use—seamlessly.

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Reporting & analytics

Succeed and scale with up-to-date reporting of smart data.

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Virtual legal assistant services in 1 MinuteExperts in Empathy, Legal Language & Call Control

24/7/365 client intake & support

Answer All Calls At All Hours

Potential clients experience legal troubles and seek legal advice ‘round the clock. That’s why our expert virtual legal assistants & our legal answering service don’t clock out when your employees do. Dedicated to serving your legal firm’s needs, administrative tasks, and meeting your office’s specified protocols, our legal virtual receptionists pick up within 3 rings and handle your clients’ requests with empathy and expertise—24/7/365. Utilize our team for legal process outsourcing (administrative work, client intake, follow up, appointment scheduling, contract/retainer services, etc) to save you time and money! With reliable, thorough, and experience-backed customer support, your firm/legal team will convert promising leads into lasting relationships and advance the long-term goals of your law practice—even while you’re out of office.

legal virtual assistant working at his desk

Lead capture & sales intake

Capture New Clients

Ad campaigns for a law office or legal services can be costly—in terms of money, time, and resources. Don’t let your investments go to waste. We’ll capture, qualify, and convert your leads in real-time so that you can capitalize on your marketing spend and momentum. With our 24/7 legal answering service, scheduling appointments and client intake has never been easier! You’ll never miss an important call from a prospective client or an incoming call from an existing client! Our virtual legal receptionists use smart lead tracking systems to efficiently and effectively enhance conversion rates. Plus, we’ll identify the status and unique needs of any given lead, so that the intake specialist on-call can continue the conversation and capture their key information without missing a beat—or missing the mark. You can stay focused on your caseload; a virtual receptionist for lawyers will execute your client intake. Think of it as your online legal secretary.

three women virtual receptionists for lawyers answering calls

Outbound sales & legal marketing

Qualify and Convert New Clients

Some things in the legal profession—like smart, sustainable growth—take time and care. Our sales-minded attorney virtual receptionists or legal virtual assistants engage potential clients with empathy and commitment. Trained to carefully execute outbound call campaigns aimed at nurturing qualified leads, reviving lost prospects, and following up with potential clients, our lead-generating specialists in the attorney answering service have your firm’s voice and values in mind, navigating the client conversion process with sensitivity and patience. A virtual receptionist for lawyers also plays an important role in welcoming a new client to your business in the legal industry.

Legal Live Chat for Law Firms & Lawyers

People-powered chat & messaging

Engage Across Many Communication Channels

Remove the barriers that keep you from connecting with prospective clients and boost conversions using people-powered live chat and messaging features of a law firm answering service. Your legal virtual assistant or virtual paralegal can answer calls in both Spanish and English, effectively expanding your reach. Our human-powered chat service and text messaging is specifically trained to help legal professionals. Our live answering service team fosters connection and conversion through empathetic communication and real-time responses—early in the morning, late at night, and even on holidays. Unlike a generic bot, a legal virtual assistant will provide thoughtful resolutions for clients, administrative support, and lead qualification for law firms, helping you determine which prospects align with your offerings and goals.

Alert’s Technology Roadmap

CRM & CMS integration

Detailed Data Available

Save yourself the hours—and headaches—that come with the task of manual data entry. Instead, keep track of important information with ease by seamlessly integrating your virtual assistant law firm services with your chosen CRM software and Case Management System. Our law firm virtual receptionists send updated information directly to the systems you already rely on. This makes it easy for you to manage client details and sync information across systems so that you always have up-to-date and accurate data at your fingertips—and so you never have to deal with a law office’s administrative tedium.

Legal Live Chat for Law Firms & Lawyers

Reporting & analytics 

Make Data-Backed Decisions

By tracking key metrics through our legal receptionist and virtual assistance, you can facilitate your practice’s growth and longevity—recognizing promising revenue streams, qualifying business opportunities, zooming in on intake errors and discrepancies, and generating forecasts for the years ahead. Our law firm virtual assistants and virtual paralegals keep tabs on the number of incoming calls, phone call duration, web chat response rates, and call outcomes so that you can instantly identify what’s working and what needs some work. Whether you’re a small law firm practice or a large legal team, Alert’s accurate and streamlined data reporting that comes with the lawyer answering service will empower you to boost revenue and optimize for growth at every stage of the legal process.

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