Case Status

We have teamed with Case Status to bring you a mobile client portal that offers an array of innovative features to assist your team beyond the initial retainer. Enhance client communication, streamline processes and boost overall client satisfaction with Case Status.

Keep Clients Informed Every Step Of The Way

Expand Transparency & Streamline Communication
Mobile Client Portal
Mobile Client Portal

View updates, documents, and deadlines via a firm-branded 5-star App

Automation and Real-Time Messaging
Automation and Real-Time Messaging

Automate notifications and reminders

Checklists & Appointments
Checklists & Appointments

Keep the case on track by keeping clients on-task

Client Feedback Tracker
Client Feedback Tracker

Use key insights to measure client satisfaction

Real-Time Translation
Real-Time Translation

Communicate effectively across 138 different languages

Business Text Messaging
Business Text Messaging

Maintain secure and confidential communication

IntakeServices-OfflineTortResponse
Co-Counsel

Invite visiting attorneys into Case Status but maintain the primary relationship

Integrations

Integrate with the most powerful Case Management Solutions

Let Us Answer Your Calls 24/7

800-788-3934

Stay Connected On-the-Go

Access The Legal Case Tracker Instantly

Case Status includes a robust mobile client portal that empowers your clients with, anytime, anywhere access to their case information. Your team and clients can receive immediate updates from a legal case management expert in a secure and user-friendly interface. This provides clients peace of mind and fosters transparency in your legal practice. 80% of clients invited to Case Status download the firm-branded 5-star App.

Keep the To-Do List Front and Center

Keep case velocity high by helping your client stay focused

We know that much of the casework can have dependencies on the client. This can impact both the speed of the case and the ultimate outcome. Case Status provides checklists, appointments and treatment tracking so your client can stay organized in the App. You can drive the activities but also encourage them to log and report key efforts. All of this flows back to the firm staff for easy management and tracking. No more calling the client over and over again on tasks.

Insight-Driven Service Enhancement

Listening to Clients, Growing Together

We understand the value of client feedback in continuously improving your legal services. With Case Status, you can easily gather and analyze client feedback through integrated surveys and ratings. Gain valuable insights into client satisfaction, identify areas for improvement, and demonstrate your commitment to delivering exceptional service.

Breaking Barriers, Building Bridges

Communication Without Language Limitations

In today’s globalized world, effective communication is critical. Case Status offers real-time translation services, allowing you to communicate effortlessly with clients who speak different languages. Break down language barriers, ensure precise and accurate communication, and expand your reach to a diverse client base.

Instant and Secure Communication

Efficient, Direct, and Confidential

Stay connected with your clients efficiently and securely through Case Status’ business text messaging feature. Instantly send and receive important updates, reminders, and notifications directly to your clients’ mobile devices, enhancing communication and responsiveness.

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Stay Informed Every Step of the Way

Timely Updates, Proactive Communication

We understand the value of partnering with co-counsel attorneys to enhance your legal services, and the Case Status solution ensures a seamless and cohesive experience for both you and your clients. By leveraging Case Status, our trusted platform, you can effortlessly collaborate with co-counsel attorneys, maintain control over client relationships, and provide unparalleled legal expertise while maintaining high client satisfaction.

Keep Back-Office and Front-Office Connected

Client Engagement is most powerful when it ties into the Case Management Solution

The law firm balancing act involves getting the casework done while also empathizing with your clients. Using legacy technology can be daunting. But even with a client portal, a firm needs two important things: a portal that has value for the client and a portal that pulls data into the Case Management solution. Case Status prides itself on being client-centric and able to tie into the leading case management solutions on the market.

Even after the legal retainer is signed

Alert's receptionists are on the line.

Our Services

Alert provides a broad range of law firm engagement services that can be customized to meet your law firm’s needs.

We are an extension of your law firm and are a key asset in helping you capture every potential new client.
Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Legal answering services

We’ll gather and distribute information and make it easier to run your firm from wherever and whenever.

Legal intake services

Our highly trained, industry-specialized legal agents provide bilingual support. We’ll help you identify and prioritize potential opportunities so you can make the best decisions for your firm.

Legal contract and retainer services

We’ll help draft and review contracts and ensure legal compliance with your cases. Our secure document management solutions protect sensitive information and the facts of your case.

Live chat and text services

We offer 24/7 live chat and text availability. This facilitates immediate client engagement, improving client satisfaction and critical information processing.

Mass tort services

Our dedicated team has extensive experience with mass tort and class action campaigns. We can help you plan, strategize, and deploy solutions that will help you reach every claimant promptly.

Legal virtual assistants

Our legal virtual assistants maintain the highest standards of professionalism and undergo continuous training and development.

Post-retainer work

Managing ongoing client relationships is crucial for every law firm. Our efficient handling of retainer agreements and regular follow-ups and updates streamlines the process of keeping everyone in the loop.

Outbound Client Acquisition

We provide a broad range of digital marketing solutions that enhance your firm's visibility. From SEO to targeted ad campaigns, we'll ensure your website and digital footprint support your law firm's growth.

AI-powered booking and solutions

Technology is advancing at a rate never before witnessed. As advanced AI technologies become more prevalent, we help you harness the power of AI via automated booking systems and smart solutions to enhance efficiency and effectiveness.

Why Choose Alert?

stay wise, stay alert
Our Reviews

see what our clients are saying

Our law firm has been with Alert for a while now, and they have been amazing. If there are any issues or questions that arise, our Account Rep - Arturo…

Elise C., 2024

We've been with Alert for many years. Marketing for Legal leads is too expensive. You need the best team to help convert the leads into new business. In the end,…

Ron Joyal, 2024

Great company with great employees. I have full confidence in their ability to answer our inbound calls. Their ability to keep the PC engaged and providing information is great. Definitely…

Sandra V., 2024

Alert the beacon of exceptional service. From setup to calls, their excellence shines. Quick responses, flawless execution. Diamond and the team, thank you for your invaluable assistance.

Frank N., 2023

Alert has been providing intake and answering services for our firm for some time now. John Daley and Daniel Guzman are always available to make changes to our account or…

Roxanne Z., 2023