Handling the Irate Caller: The Do’s & Don’ts
In an ideal world, business would run smoothly day-to-day, work would be completed seamlessly, and clients would always be content. However, this is not the case for any business in existence. No one is perfect, and companies must have processes in effect to manage customers who are dissatisfied with the service or product they were […]
How Effective are Your Call Handling Protocols?
Every so often within a hectic schedule filled with client meetings, court dates, and prep time, attorneys must step back and evaluate how their practice is handling incoming calls. After all, your clients – existing and prospective – are your lifeline. The timeliness and quality of your call support can help determine whether or not […]
Shopping For Business Answering Services Checklist
For any size company large or small, a business answering service is an invaluable investment, especially in an unstable economy. Business answering services set you apart from competition while remaining more cost-effective than employing an in-house receptionist. Business answering service agents are available when you need them most – 24 hours a day, 365 days […]
Organizing the Life of a Bankruptcy Attorney
Just recently, bankruptcy attorney and Alert very own client Mr. Ralph Thompson graciously posted about our services on his blog, “Organizing Your Work.” Mr. Thompson is a testament to the fact that the life of an attorney can become overwhelmingly busy. Let alone not physically being available to answer every incoming call, sometimes it’s unnerving […]
Boost Productivity and Profitability
Since the call center industry is heavily based on client interaction over the phone, managers must be aware of their employees’ performance. Productivity and quality communication are two main goals of any call center; however, you cannot achieve them without the proper employee care and guidance. As Nancy R. Lockwood from the Society for Human […]
Order Taking Answering Service
Order taking answering services are a necessary element of any service-oriented business. Every call in this industry is an opportunity, which is where an order taking answering service can help leverage sales and provide high quality customer service. These services guarantee that every call is answered promptly and every order is placed no matter the […]
When Should You Outsource to an Inbound Call Center?
Inbound call centers are an excellent way to supplement your staff during high call volume times without spending an inordinate amount of time and money. Inbound call centers can be used as often as you’d like, whether it’s daily or just during peak business seasons. Many call centers even allow you to choose specific times […]
Managing Your Appointment Calendar
Almost every business requires some type of appointment calendar. Large and small businesses can benefit from outsourcing appointment scheduling to a call center. With an effective appointment scheduling system in place business administrators can better organize their days and focus on current tasks. In today’s world, appointment scheduling is more than just choosing a time […]
Virtual Receptionists for Service Providers
Virtual receptionists come in especially useful for commercial and residential service providers. Give your company an air of professionalism from that very first call for an estimate. Even if you run a small business, a virtual receptionist can make it sound like a large and well-organized corporation. Virtual receptionist services ensure that every call is […]