Customer Feedback through an Answering Service
Once you sell a product or service, it’s not always easy to get accurate customer feedback. Are clients happy with results? Can they reach technical support easily? Do they have suggestions for improvement? What procedures within your organization or features of your product are recurring problem areas? A professional answering service removes the responsibility of […]
Attack Legal Intake with 24/7 Legal Receptionists
What practices are your law firm or legal lead generation company following to capture qualified leads? More often than not, an in-house legal reception department simply does not have the hours or the hands to field every incoming call effectively. In-house legal receptionists must also wear many hats – handling paperwork, setting up consultations, and […]
10 Answering Service Tips
Sometimes it’s the small things that make people the happiest. In a call center in California, a little bit of customer service goes a long way. Read the following tips that many receptionists use for graceful, polite caller experiences. Always use the caller’s name more than once throughout the call. The smallest form of personalization […]
Time Management Tool: Virtual Receptionists
How many times have you cursed the fact that only 24 hours exist in one day? When you manage your own business, it is especially difficult to balance time spent on new projects with handling routine administrative tasks. A virtual receptionist service can regularly assist you by unloading the tasks that hold you back. Best […]
3 Jobs for a Virtual Receptionist
Whether you’re short staffed or your staff is too busy, you may consider hiring virtual receptionists to help out. In this business climate, you may be reluctant to hire a full-time employee and instead look for ways to help increase the productivity of your current staff. Let’s look at a few ways a live virtual […]
Specialized Lawyers Answering Service Benefits
Sometimes it’s difficult to make the decision to choose a specialized service over a general service, especially when your first thought is whether or not it’s cost effective. If you’re an attorney, you may wonder about the differences between a general answering service and one that specializes in offering lawyer answering services. Consider this. If […]
Answering Services Increase Customer Loyalty
A great call can help increase revenue by strengthening existing business relationships. Implementing an effective call answering service solution is essential in order to meet your goals and grow your business. In this blog series, we’re exploring creative solutions customized around your specific business goals. So, let’s talk more about your goals! In the last […]
Virtual Answering Service Benefits
New Year, new business! As you readjust your business plan and set goals for the year ahead, is one of your objectives to more effectively capture and qualify leads? In the virtual answering service industry, we see a lot of clients come to us because their hectic schedules leave little to no time to build […]
Message Taking Habits to Pick Up On
No matter how long or short, good message taking requires a few simple steps to ensure the recipient is delivered the correct information. In order to thoroughly record a message every time, our own virtual receptionists have developed the following habits while speaking with a caller: Collect all relevant contact information. This could include name, […]