How We Work with Our Clients to Build a Phone Script
Some law firms hire an intake call center and have never given a thought to how they want their calls answered. Other law firms come to us knowing the exact tone and content they want presented by our virtual legal assistant. In either situation, Alert ensures that we answer our clients’ calls in the precise […]
Important Aspects of Empathy When Answering Your Law Firm’s Phone
Anyone hiring an attorney knows legal matters can be an emotional roller-coaster. If your law firm specializes in divorce, personal injury, or disability, most potential clients will be calling in the middle of a highly emotional time of their life. When a virtual legal assistant is answering the phone, make sure they are well-versed in […]
Importance of Empathy When Answering Your Law Firm’s Phone
Anyone hiring an attorney knows legal matters can be an emotional roller-coaster. If your law firm specializes in divorce, personal injury, or disability, most potential clients will be calling in the middle of a highly emotional time of their life. When someone is answering the phone, make sure they are well-versed in empathetic discussions and […]
How Pre-screening Calls Saves Your Law Firm Time
How many of the calls to your law firm yesterday were actually important or business-driving conversations? Some might be solicitors. Some might be people looking for a lawyer but who don’t fit your bill of an ‘ideal client.’ Out of the dozens of calls law firms get every week, only a handful may be of […]
Building Relationships During a Phone Call
Even with the popularity of the Internet, phone calls remain a common method of communication between clients and law firms. During phone calls with potential or current clients, it’s important to build a relationship with the caller and maintain it for the duration of your service. You may be wondering: how do I build a […]
Why You Should Return Calls Within 15 Minutes
When a consumer needs something, they’re probably not likely to stop their search when the first place they call doesn’t answer. This holds true in all types of industries – from moving companies to dog sitters, and yes, even law firms. While a lot of people get in touch with businesses (and law firms) via […]
Call Centers Build Trust with Law Firm Clients
Top-notch customer service is among the top distinctions of a successful law firm. Handling phone calls is a big part of that service. When phones go unanswered, or even ring for too long, customers get frustrated. They have better things to do than wait on the phone or leave messages waiting for call backs. How […]
Outstanding Service Earns National Award
Alert Wins ATSI Award of Excellence and Award of Distinction Alert of Ventura, CA was honored with the exclusive ATSI 2012 Award of Excellence for the eighth consecutive year. In addition, Alert received their first (2012) Award of Distinction. These awards are presented annually by the Association of TeleServices International (ATSI), the industry’s trade association […]
Best Times to Respond to Online Leads
Research has shown that the best time to reach an online lead is within five minutes of receiving it, but what do you do if the lead doesn’t answer? When do you call back? What are the best days and times to try and reach them? There could be several scenarios that could inhibit you […]