Top-notch customer service is among the top distinctions of a successful law firm. Handling phone calls is a big part of that service.
When phones go unanswered, or even ring for too long, customers get frustrated. They have better things to do than wait on the phone or leave messages waiting for call backs.
How do successful law firms keep up with their phone call demands without increasing the burden of their secretarial staff? The answer is a Round-the-Clock Intake Call Centers for Law Firms.
Your Clients Don’t Like to Wait on the Phone
Are your clients having trouble reaching you? Consider again the time it usually takes whomever answers your phones now to resolve a typical phone call. They could spend upwards of five or ten minutes helping the caller. Meanwhile, if you don’t have a Round-the-Clock Intake Call Center, other incoming calls are ringing on other lines or going straight to voicemail.
Think about it from their perspective, where their reason for calling may be urgent. Getting an answering machine or a phone that never stops ringing can be frustrating when you have an urgent legal need you need to communicate to the attorney.
Clients whose calls are answered by a live representative often feel more valued and respected because the law firm is taking the time to make sure it meets and takes care of their needs. Alert Communications answers your calls, takes and delivers messages to you, can schedule appointments, processes new clients, and more. We are essentially your virtual receptionist.
Your Phones Answered On Time, All the Time
Alert Communications’ round-the-clock Intake Call Center ensures that every call to your law firm is answered promptly, 24 hours a day, 7 days a week, 365 days a year. Even if your office isn’t open 24 hours a day, that doesn’t mean your phone lines need to go unanswered during closing time.
Improving your clients’ trust and security with your law firm is an integral part of building your reputation as a successful business. Our Intake Call Centers services help your law firm build trust with your clients by reassuring them that there will always be someone on the other end of the line willing to help.
Loss-proof your phone lines by hiring a Round-the-Clock Intake Call Centers for Law Firms from Alert Communications today. When you’re ready to learn more, or jump right in, give us a call at 844-694-6825 or fill out our contact form.