(Ventura, CA May 10, 2011) – Association of Teleservices International (ATSI) is pleased to announce that Alert Communications has re-qualified for the Gold 24/7 Call Center Certification Award for which they were originally awarded in 2007.
The Certification indicates that Alert Communications has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, 24/7 preparedness, proficient recovery techniques, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time. The award of this certification is based on a set of nearly 60 criteria needing to be met or surpassed.
“Alert communication has based its corporate culture around customer satisfaction, and we are very pleased to receive the recognition from ATSI.” said Frances Starr, CEO of Alert Communications. As a nationwide, bilingual call center, Alert Communications has over 40 years of experience providing customer service, designing accounts in all types of organizations, and creating client workflow efficiency.
ATSI, based in Atkinson, NH, is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business, which provides enhanced communication services. www.atsi.org
If a company qualifies for this prestigious award, they have set the bar high for quality in the telephone answering service industry, according to ATSI. We are extremely proud to have earned this recognition and to place in the top ten in the nation for dedication to quality customer service. We’ll continue to show our clients and callers the same commitment and enthusiasm in the upcoming year. Thank you ATSI for recognizing Alert for another year!
Contact: Charlene Glorieux
Association of Teleservices International