Have you ever thought about where an “answering service” ends and a “call center” begins? It is not just a numbers game. While a high call-volume certainly requires call center services, you also may need that service if you want agents to do more than simply take a message.
At Alert Communications, our call center agents can handle order entry and management via your web site. We develop scripts and protocols to qualify leads 24/7 to drive higher sales, while up selling and cross selling. Agents can even submit leads to your sales professionals via call transfer, e-mail or fax. Alert agents also support your direct-response advertising on the Internet or on billboards, radio or television.
Our call center agents are skilled at managing emergency-response calls for a variety of industries. For national chains such as Roto-Rooter and Aire Serv Heating and Air Conditioning to smaller HVAC businesses, plumbers and electricians there is the need to respond quickly to customer calls and coordinate repairs. Our call center agents follow your specific instructions to contact repair contractors, schedule appointments and manage the repair process through to completion.
You can customize Alert’s call center services to meet your business’ requirements, knowing you are working with agents who receive specific training to gather the information you need quickly and efficiently.
If you need more than just what a basic message provides or your call volumes are growing quickly, talk with Alert to learn more about our call center support services.