Convey a Professional Image with a Call Center
Increase your credibility without increasing your staff when you employ a Legal Intake Call Center to field your law firm’s phone calls. Even if you only have a few dedicated employees in your office, an off-site Legal Intake Call Center can feel like an extension of your workforce and serve as extra support to your […]
Questions to Ask When Processing Leads
An intake call center can help you manage those ringing phones and control the information passed along to your office. Not every call you receive is a viable lead, and sorting through potential leads can become a time-consuming process. That’s why it’s so important to know what questions to ask when you answer the phone […]
Legal Intake Service Performance
One of the biggest struggles companies have with their marketing strategies is determining the effectiveness of their campaigns to gauge performance. How can you tell if the $10,000 marketing push you did last month is giving you a proper return on your investment? Alert doesn’t just offer Legal Intake Services. We also include customized tracking […]
Your Next Legal Marketing Campaign
There are numerous types of marketing campaigns that might work well for law firms. Billboards, radio spots, television commercials, online marketing; all can be effective if handled correctly. To promote your success, it’s important to have a detailed plan in place for your marketing ventures and to ensure you have the ability to handle new […]
Crafting a Law Firm Welcome Email
Your law firm only gets one chance at making a great first impression and yet many firms blow it with poor communication. After your new client fills out your contact form or calls your firm, how do you follow up? Have you tried sending them an email welcoming them to your firm and asking them […]
How to Improve Your Appointment Scheduling
One major complaint from law firms that use professional services is appointment scheduling. Poor scheduling does not just put a halt to your potential client intake; it also makes your business look bad in a client’s eyes. Improving your appointment scheduling does not take much effort if you take the time to implement a few […]
3 Signs Your Firm Needs a Call Center
Is your phone ringing off the hook? Do your employees find themselves stretched thin trying to keep up with your call volume and perform their other duties? Do you lack the time to train your staff on phone etiquette and answering procedures? If you answered “yes” to any of these questions, your law firm needs […]
Lead Intake Is An Art Law Firms Should Master
A law firm that chooses to have anyone available answer, collect, evaluate, and process their leads without the right training is setting itself up for inefficiency and low client conversions. As you very well know, not every lead that comes into your office will be one that you wish to nurture. Some cases are too […]
How Efficient Is Your Law Firm?
There are many ways to be efficient. For a law firm, it means assessing the processes you use on a daily basis to get your work done. These processes are anything from a simple chain of command for the intake of new clients to a more elaborate email marketing system following up with leads. Identify […]