Is your phone ringing off the hook?
Do your employees find themselves stretched thin trying to keep up with your call volume and perform their other duties?
Do you lack the time to train your staff on phone etiquette and answering procedures?
If you answered “yes” to any of these questions, your law firm needs an intake call center!
1. Your Phone Will Not Stop Ringing
Great news: your phone is ringing off the hook! That marketing campaign must be working. But what does it matter if those calls are going unanswered? Sometimes your staff members just cannot answer every single call you receive.
Unless you have a staff member whose primary job function is answering the phone, it is likely those calls are not being answered and you are losing potential clients.
2. Give Your Employees the Freedom to do Their Jobs
Your paralegals and office manager should be free to do their jobs without being constantly tied up on the phone. When you need their help immediately with a case, and they are too busy trying to answer phones, it is time to get some professional phone assistance.
Let your employees do the work you hired them for and let us answer your phones.
Alert Communications intake call center reduces the need to hire more staff to handle phone calls. It also reduces the burden of answering phone calls placed on your existing staff. When an intake call center is receiving your firm’s incoming calls, your staff can do their jobs knowing every call is still being answered in a professional and efficient manner.
3. You are too Busy to Train on Phone Etiquette
Since your regular staff is not suited to answering phones, chances are they can’t handle a proper client intake call and in turn losing you a potential case. You do not want to lose those leads because someone is answering phones without the proper training to take in new clients.
The solution is Alert Communications’ intake call center services. We train our phone representatives in general phone etiquette, as well as specialized phone conduct for sensitive legal cases. Empathy training goes a long way when you are working with emotional clients that do not want to leave voicemails or wait for returned calls from your firm. We answer every call that comes to your firm, all day, every day.
If you are missing calls, stretching your staff thin and not getting the right people to answer your phones with proper training, do not worry! Let Alert Communications handle all of these details so you can get back to focusing on helping your new clients. To get started, fill out our contact form or give us a call at 844-694-6825.
