Join Us At Mass Torts Made Perfect
Mass Torts Made Perfect (MTMP) April 11 – 13 Planning on attending? Contact us and let’s meet at our booth to discuss how we can help your law firm! Why Partner with a Legal Call Center? We’re firm believers that partnering with a professional legal call center is the most efficient and cost-effective […]
Using Psychology to Turn Leads Into Clients
Understanding the way people think is the key to persuasion. There are many mental triggers that can be influential when trying to get someone to think like you or, in this case, hire your law firm for an upcoming case. Have you thought about using simple human psychology to help turn potential clients into actual […]
Is it Time to Reassess Your Answering Service?
Not all call centers are created equal. Here are four obvious signs the answering service you invested in might not be meeting all of your needs. 1. It doesn’t perform client intakes. If your answering service doesn’t perform client intakes, it’s time to find a more efficient service. Boost productivity by investing in a call […]
Convert More Leads Based on Statistics
Surveys from FindLaw pinpointed some of the most important things legal consumers are looking for right now. Here’s a list of statistics and what they could mean to your firm. Reviews and Reputation 87% considered “reputation” as a top hiring factor (Find Law, 2017) 68% cared about reviews from former clients (Find Law, 2017) Reputation […]
Retool Your Intake Process to Increase Profits
Take a Hard Look at Your Intake Department If you choose to examine your firm’s profitability in one single area, it wouldn’t hurt to take a hard look at your intake department. Specifically for call abandon rates during office hours, overflow, after hours, weekends and holidays. When it comes to the quality of your intakes […]
Join Us At Trial Lawyers Summit
The Trial Lawyers Summit February 4-7 The Summit offers various learning and networking opportunities, giving attorneys the chance to improve their trial and business skills. The annual Trial Lawyers Summit is a unique gathering of America’s most outstanding civil plaintiff and criminal defense lawyers. Offering a variety of networking opportunities and informative sessions, the Summit […]
Training the Right Intake Specialist for Your Firm
So, you’ve hired an intake specialist for your law firm. They seem to meet deadlines well enough, have exceptional communication skills and are well organized. But, do they have empathy when taking those calls? Qualities of Empathy We train our legal intake specialists two to three weeks before officially being left on their own. There […]
Hiring the Right Intake Specialist for Your Law Firm
When hiring an intake specialist for your law firm, what are some of the traits you are looking for? Maybe you are looking for someone with exceptional communication skills since they will be on the phone most of the time. Perhaps you are looking for someone who has some database entry on their resume and […]
Convert Callers and Ditch Voicemail Already
With communications constantly evolving, it’s no wonder voicemail is going the way of the dinosaurs. Using whatever means necessary to communicate with clients is always a number one priority for any law firm. Do you call? Text? Email? There are a variety of ways to communicate. But which one is best? And how can you […]