Small and medium sized law firms often use many of the same professional services but at different levels of customization and volume. No matter how big or small your firm, we offer your clients professional receptionist services tailored to your individual needs. Many of our small to medium sized clients utilize both our Virtual Receptionist Services and Intake services combined.
Virtual Receptionist Services – We Can Be Your Front Desk Receptionist
We Are An Extension of Your Firm: No matter how big or small your business is, we offer your clients professional receptionist services. We will answer every call with your business name and then manage each call according to your customized call protocol.
24/7 Phone Coverage: Need to leave the office for court or plan to go on vacation? Let Alert Communications make sure that all of your existing clients and potential clients can reach a live person from your office 24/7/365! Simply forward your office line(s) to us whenever you wish.
Live transfer and call routing: Some calls are more important than others. At Alert Communications, we can customize your account so that important calls can be patched through to you or someone on your staff. Non- important calls can be sent to voicemail or we can take a message and email/text it to you. If you have multiple people in your firm we can route calls to the appropriate person or voicemail.
New Client Intake Services – Never Miss a New Client Opportunity
24/7 New Client Intake: Rest easy knowing that new client calls will be handled by a highly trained Alert Communications Intake Specialist. Our Intake Specialists will ask the questions you need to determine if a new caller is a qualified, or should be referred out/rejected. We customize each of your intakes in such a way that depending on the qualifiers we can patch through the call, schedule an appointment, send e-retainers and email/text you the complete intake.