Overflow and after-hours resource to your firm’s in-house call center.
Overflow – Delay Call Forwarding: Many large law firms have their own internal intake staff. Alert Communications will supplement your coverage so that you will never miss a new case call. We can help you set a delay call forwarding, allowing new client calls to come to your team first. If the call is not answered in a predetermined amount of rings it will roll over to us. We will complete the intake, and then email, text or direct connect to anyone you choose.
After-Hours: Alert Communications is staffed 24/7/365 days a year. When your intake team goes home for the evening you can count on Alert Communications to make sure you never miss a new client call. Simply forward your advertising lines to us after-hours, weekends and holidays – we’ll do the rest.
24/7 Phone Coverage.
Need to leave the office for court or plan to go on vacation? Let Alert Communications make sure that all of your existing clients and potential clients can reach a live person from your office 24/7/365! Simply forward your office line(s) to us whenever you wish.
Live transfer and call routing.
Some calls are more important than others. At Alert Communications, we can customize your account so that important calls can be patched through to you or someone on your staff. Non- important calls can be sent to voicemail or we can take a message and email/text it to you. If you have multiple people in your firm we can route calls to the appropriate person or voicemail.
In most cases, if your firm has an online calendar we can schedule consults or appointments for you and your team.
Spanish language support.
Many large law firms will run advertising campaigns specific to the Hispanic population. Alert Communications can help! A large portion of or intake staff are bi-lingual. We are staffed bi-lingual 24/7 so you’ll never have to worry about missing a new Spanish speaking caller.
Alert Communications has relationships with most client management software companies that cater to the legal industry. We have the ability to send CSV files with intake data that easily import directly into your system. By request, we can even send scheduled CSV batch files that contain multiple new clients information or post this information directly into your system, requiring little or no effort on your firm’s part. Alert integrates with:
Don’t see the software that your firm uses? No worries! Alert can work with any software. Contact us for more details: 1-844-MY-INTAKE.