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Call Services

Reduce missed calls, capture every lead and be there for your clients—24/7/365.

Call Services Designed For Law Firms and Legal Marketing AgenciesMaximize Every Call That Comes Into Your Office

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24/7/365 phone coverage or overflow support

Answer all your clients’ calls, no matter when they come in.

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Live transfer and call routing

Maximize every minute and receive only the most urgent calls.

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Appointment scheduling

Save time with a seamlessly managed calendar.

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Spanish language support

Remove communication barriers and help more clients.

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CRM/CMS integration

Have important client information at your fingertips, always.

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Reporting & analytics

Grow law firm and business revenue with smart data.

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Call services in 1 minute Experts In Empathy, Legal Language & Call Control

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24/7/365 phone coverage or overflow support

Answer Every Call

Divorce, DUI’s and car accidents don’t just happen between the hours of 9 to 5, Monday through Friday. Acting as an extension of your law firm, our highly trained and empathetic intake specialists are there to pick up the phone when you can’t—no matter when the call comes in. Every missed call is a missed business opportunity. Not only do your clients and potential clients benefit from 24/7/365 service, but your firm also captures more leads and boosts revenue simply by picking up the phone. If you don’t answer in 3 rings, they’ve already moved on to a competitor.

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Live transfer and call routing

Stay In-The-Know

With live transfer, urgent calls are sent directly through to you, or to a designated person on your staff, based on your preference—so you never have to worry about missing an emergency. And, you won’t have to waste time managing calls that can wait until you’re back in the office. Calls categorized as “non-urgent” go through to our live intake specialists, who are ready to provide the skilled and empathetic service experience your clients deserve. Our call routing feature makes sure that when calls do need to go your way, they go to the right person at your firm.

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Appointment scheduling

Delegate Your Calendar

Setting up new consultations and managing existing client appointments can take up a large portion of your day, wasting revenue-generating hours and potentially causing you to lose leads in the process. Your time is much better spent advocating for your clients and focusing on what you do best—winning their cases. Our legal intake specialists free-up your time by scheduling appointments on your and your team’s behalf, and by managing client requests for schedule changes, allotting the right amount of time for intake consultations, alerting you of daily changes to your calendar and making sure there are never any conflicts.

Alert Communications connects you with success 24/7, every day of the year.

Spanish language support

Expand Your Market

With Spanish-language support, you remove communication barriers, build client loyalty and retention, and ultimately drive more business. Our Spanish-speaking intake specialists make it possible for you to help more clients and expand your market, while also saving you time and money by removing the need to hire and train additional in-house staff. Alert Communications’ bilingual intake specialists answer every call, respond to every lead and manage day-to-day administrative duties like live transfer and call routing, appointment scheduling, CRM integration, data and analytics reporting, and more.

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CRM/CMS integration

Track Important Data

Entering intake data into your CRM/case management system is a tedious task, but an important one. Rather than spending your time on this administrative step, leave it to our professional intake specialists. After completing a call, our intake specialists send files with data directly to your software, so the most accurate information is always at your fingertips. Create efficiency with scheduled files that contain multiple new clients’ information, populating more than one record at a time. The new client data goes right into your system, making it a hands-off and trouble-free experience on your end.

Transparency Reporting

Reporting & analytics

Know Your Numbers

The intake process generates high volumes of data. By tracking the right metrics, it’s possible to monitor revenue sources, identify opportunities for business and law firm growth, key in on intake errors and make sound financial forecasts. Alert Communications’ legal intake specialists input and report on the number of calls received, web/chat response times, outbound calls placed, calls by marketing source, the duration of each call, call outcomes and lead intake notes—all so that you can improve where needed, analyze the performance of marketing campaigns and capitalize on every opportunity to grow revenue.

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