Overflow and after-hours resource to your firm’s in-house call center
It can be difficult to gauge the speed of traffic when it comes to incoming clients. There are some days when an influx of new business overwhelms your current staff. While this is a fantastic problem to have, you need a reliable and lasting solution to manage the intake process. We offer several backup options for law firms who need additional assistance communicating with their growing roster of potential clients.
Overflow Call Forwarding: Larger law firms often chose to hire an internal intake specialist team to handle incoming calls. Sometimes, that’s simply not enough. Don’t let your business falter due to missed calls and missed opportunities. Our overflow and after-hours call center service is a perfect solution. At Alert Communications, we will supplement your coverage so you and your team never miss a call. We can help you set up your phone system so that after a certain number of unanswered rings, the call transfers to our overflow legal phone answering service to provide the extra support you need. After completing the intake process, we will pass the information on to whoever you’ve designated as the contact person. We can send this information via text message, email, direct connect, or the method of your choice.
After-hours coverage: It’s impossible to predict when people will reach out for legal assistance, and at the same time, you won’t always be available to take those calls. After your team goes home for the night, Alert Communications will help to fill in the gaps. If someone wants to contact your firm at three in the morning, we will be there to speak with them on your behalf. Our always-on-call legal answering service is staffed 24 hours a day, every day of the year. You can relax knowing that your business is able to intake new clients at all times, even if you aren’t personally available. Call us today to learn more about how these services can benefit your firm!
24/7/365 Phone Coverage
Just because you’re not at the office doesn’t mean you should miss out on incoming business. With our 24/7/365 phone coverage, people have access to your services all day, every day. Our professional phone staff will help to communicate with your clients and support your business even when you’re at court, on vacation, or taking a night off.
One of the first steps to connecting with potential clients is to make sure they know there is always someone available. With full-time coverage at our legal call center, your potential clients can feel assured that someone is there to discuss their needs and provide resources right away. Setting up full-time, around-the-clock phone coverage is simple and easy with our call forwarding system. Just forward your phone lines to Alert Communications whenever you like. You can utilize this service on an as-needed basis, and the best part is that you are totally in control of how much or how little you request phone coverage.
Are you leaving for a two-week vacation over the holidays? Forward your phone lines to us during that time to make sure your clients are able to speak to a live legal receptionist at all times. Do you plan to step out mid-day for a court appointment? We can take over for those hours you’re out of the office. Having 24/7/365 phone coverage should be the last thing on your mind. Leave the details to us so that you can focus on advocating for your clients. An offsite legal answering service can make all of the difference in providing you peace of mind and providing your clients the options to speak with a legal professional anytime they need. It’s a win-win situation. Don’t hesitate, contact us now to find out how we can help secure and enhance your business!
Live transfer and call routing
Have you ever had one of those days when you’re stuck on a call while another urgent call comes in? It can be a challenge to separate the urgent calls from the ones that can wait. Some calls are more important than others, and missing an urgent call can cost you valuable business.
For this reason, many of the large law firms are opting to work with a live call legal answering service that can manage their urgent calls while also handling the ones that can wait. The good news is that you can outsource this work to Alert Communications! Our answering service for lawyers is set up to help solve the problem of managing your important calls. Designate which calls you need to take and which calls can be returned at a later time. We will help maximize your time management by forwarding important calls directly to you while covering communication with the rest of your clients, so their needs are met as well.
Manage your overflow with our live transfer options – At Alert Communications, we will work with you and your team to customize your account so that important calls are sent directly through to you or someone else on your staff. Other calls that are categorized as non-important can either be routed to a voicemail system, or our legal business phone answering service will take a message. We can transmit these messages to you via email, text, or voicemail – whatever method you prefer!
Direct your clients to the right person without delay by enabling call routing – Attempting to streamline calls and direct them to the right person can take up more time than it seems to be worth. With the Alert Communications call routing option, you can eliminate the need to assign this task to an internal team member, as we will manage this feature for you. If you have multiple people at your firm, we will route calls to the correct team member or voicemail.
Setting up new consultations, managing appointments, and confirming court times can take up a large part of your day. Your time is better spent advocating for your clients than it is constantly reviewing the details of your calendar. One scheduling conflict can cost you valuable business. Don’t let the details of managing a complicated company calendar interfere with the actual work you are trying to do. Alert Communications has a dedicated system designed to alleviate these potential challenges. Scheduling appointments is a seamless process with our experienced law receptionist managing your firm’s calendar.
We can offer to help you with a variety of appointment scheduling services including but not limited to:
-Scheduling appointments for you and your team
-Managing client requests for schedule changes
-Allotting time for intake consultations
-Alerting you and your team of daily changes to your calendar
-Making sure there are no schedule conflicts on your calendar
Maintaining an organized appointment calendar is essential to running a successful business. You might be surprised by the amount of time you save when you hand this task over to the experienced legal appointment scheduling service at Alert Communications. Are you looking to fit more client appointments and intake consultations into your day? We can help maximize your time through a streamlined appointment management system.
There are only 24 hours in a day, so let Alert Communications help to ensure you are making the most of the time you have while taking care of your busy calendar. When you pair our appointment scheduling service with our Spanish language support and 24/7 live call legal answering service, the majority of your administrative needs will be covered. Contact us today to learn more about how these services can help your firm to stay on track and save time with a virtual appointment management assistant.
Spanish language support
The Hispanic population represents a large number of potential clients for law firms of all sizes. In order to connect with this group, a growing number of large law firms offer bilingual services to attract Spanish-speaking clientele. If you are looking to run an advertising campaign to promote your legal services directly to Spanish speakers, you will need to have the bilingual support to respond. Alert Communications can help with these efforts!
We offer a bilingual legal answering service that helps firms that don’t have a Spanish-speaking representative on their team. A large portion of our intake team are Spanish-speakers and we are staffed 24/7 with bilingual employees. Your clients deserve access to someone who can help explain your legal services in their native language. This will help build trust, understanding, and long-term client retention and growth. While you might not have the resources to employ a full time bilingual legal receptionist or team member, we do! Let us help you reach a growing population of Spanish-speaking clients through direct advertising campaigns and an on call, fully available bilingual legal answering service. Your potential clients will feel comfortable and confident in the path ahead of them when they are greeted with someone who can speak to them in their language without the distractions and misunderstandings that are often lost in translation.
There is no reason for you to miss out on new business due to a language barrier. Expand your services and your client list by enlisting Alert Communications to help connect you to the Hispanic population in your area. Call us today to get started!
Managing your CRM or CMS system can be time-consuming and tedious. Many large firms hire a dedicated CRM specialist to handle intake data, new client information, and client updates. Luckily, you don’t have to spend the time or money managing a CRM/CMS staff member. Alert Communications works with the majority of client management software companies who cater to the legal industry. Let us help you focus on working with your clients while our legal software import services provide the backend support you need.
Updating your client management software should be the last thing on your mind. We can make this process so easy that it’s merely an afterthought. Alert Communications will integrate with your own software system in order to:
-Send CVS files with intake data that easily import directly into your system
-Send scheduled CSV batch files that contain multiple new clients intake information
-Post new client information directly into your system
All of these actions require little to no effort on your firm’s part. Once we have established a system that works for you, it’s a relatively hands-off process on your end.
Alert Communications integrates with the following legal software intake systems:
If you don’t see your firm’s system on this list, don’t worry! We can work with most software systems; it’s just a matter of getting set up to integrate seamlessly and consistently. There’s no reason to manage this large batch of information on your own when you have Alert Communications to help you. Call us today to learn more about how a CRM/CMS import can save you valuable time and money.