Call Center

Adrian Ruiz, Call Center Manager, has been with Alert Communications since 2004.

Adrian Ruiz works as our Call Center Manager and oversees our supervisory team. Adrian works on developing and implementing systems and processes to ensure our call center teams are efficient and productive. Adrian is one of many long term employees here at Alert Communications. Growing alongside the company, Adrian has seen the development of the organization and teams from the front-line. She understands the call center’s metrics and functions and she continues to implement effective strategies to support the ever growing staff of 200+ intake specialists.

To Contact Adrian Ruiz Directly:
Phone: 805.655.5521
Email: adrian.r@alertcommunications.com

Alba Cedillos, Call Center Manager, has been with Alert Communications since 2003.

Alba Cedillos works as our Call Center Manager overseeing the scheduling of our intake specialists and  our quality assurance program. Alba is a long term employee with over 15 years working in our call center. Alba works to ensure our staffing matches our call volume and clients’ needs. Her priority is to make sure calls are answered in a timely  and efficient manner in order to ensure our Live Answer Rates stay above industry standards. Alba also oversees our Quality Assurance team. She works closely with our QA reps to monitor calls to ensure our highest standards are consistently met and improved upon.

To Contact Alba Cedillos Directly:
Phone: 805.655.5529
Email: alba.d@alertcommunications.com

Priscilla Fernandez, Training Manager, has been with Alert Communications since 2013.

Priscilla Fernandez is our Training manager. After graduating from CSU Bakerfield with a BA in History, Priscilla went on to attain her Master’s degree in Political Science from CSU Los Angeles. Priscilla oversees a team of staff who are dedicated to expertly training our new hires to give them the tools necessary to meet our high standards of service and accuracy. Priscilla also creates and delivers advanced training for our existing staff, revisiting topics such as Customer Service, Empathy and Listening Skills throughout the life cycle of our intake specialists. Priscilla and her team work to support the entire call center in staying attuned to client account changes and pertinent information.

To Contact Priscilla Fernandez Directly:
Email: priscilla.f@alertcommunications.com