The Death of Legal Client Intake: Multitasking
Law firm staff often struggle with juggling multiple responsibilities and tasks. More specifically, receptionists, paralegals, office managers, and even attorneys are usually expected to manage client intake in addition to other responsibilities. Client intake is a critical function of any law firm, but due to multitasking, it’s usually left understaffed and many prospective clients are […]
Legal Answering Service & Law Firm Efficiency
A recent legal trends report suggests the average lawyer earns only 1.6 hours in billable work each day—meaning they are only able to put a tiny fraction of their business day towards billable tasks. This report should be a wake-up call for law firms when it comes to the importance of efficiency. After all, efficiency […]
What is Reaction Time and Why Does it Matter?
When prospective clients reach out for legal representation, the number one thing they look for is responsiveness, according to an ABA Benchmark study on the legal intake process. Therefore, having a great response time, also known as reaction time, can help boost new client conversions and improve your marketing return on investment. Optimizing your reaction […]
Call Center for Legal Services: A Holiday Must
If you’re thinking about outsourcing your law firm’s intake for the holidays, a call center for legal services is the best way to escape the office, while also maximizing your return on investment (ROI). Not all call centers are truly specialized enough to handle law firm intake. A call center for legal services (specifically) is […]
Legal Intake Conversion for Mass Tort
Law firms pour thousands of dollars (along with time and effort) into mass tort campaigns, but still find that their revenues aren’t reflecting their financial goals. This is because many attorneys overlook the importance of legal intake conversion; instead, they are overly focused on lead generation. While lead generation is important, capturing and converting leads […]
Outsourcing Mass Tort Contract Services
The mass tort market is a multibillion-dollar market, and it’s highly profitable—if you do it right. There’s much more to mass tort marketing than just marketing. It’s not just about generating leads. It’s equally about capturing them and turning them into paying clients. Because of this, many law firms look to legal call centers to […]
Investing in a Bilingual Lawyer Answering Service
According to Forbes, Hispanics account for nearly half of the population growth in the United States and have been the main drivers since 2000. In fact, they are the fastest growing minority in the country. Over 82 percent of Hispanic adults say they speak Spanish, and studies by the Pew Hispanic Center show that 95 […]
Law Firm Answering Service for the Holidays
Fall is officially here and the holiday season is right around the corner. With holidays comes joy and cheer—but also stress. You may be worried about juggling family with work and keeping your law firm running smoothly. If you want to shut your doors from Christmas Eve to New Year’s Day, or even for just […]
Multitasking Kills Law Firm Lead Generation
Many spend thousands of dollars on marketing annually but still don’t see an increase in law firm lead generation. So what’s the problem? Multitasking— your receptionist, assistant or paralegal (whoever is in charge of picking up the phone at your law firm) is distracted. He or she is busy doing a million things and is […]