5 Things Your Legal Intake Partner Should Be Doing
Operating a law firm can be challenging when it comes to client services. There never seems to be enough time or bandwidth to handle the little details like scheduling appointments and tracking leads. Lack of response can lead to clients and potential clients not receiving the level of care they need and even reduce your […]
The Training Process of a Legal Intake Specialist
Many attorneys fear outsourcing their legal intake could potentially jeopardize their business due to call center operators not being equipped to respond to law firm inquiries. Some attorneys’ uncertainties include the operator not knowing: The legal industry and the correct terminology How to answer certain legal questions and respond in every situation The right tone […]
How to Calculate How Much Revenue You’re Losing with Lost Leads
New leads are the driving force behind a law firm’s success. While other professional services can count on repeat business to drive growth, law firm clients more often utilize services just once or infrequently. Not surprising, each new lead is especially valuable to firms, and even one lost lead means the loss of potential revenue […]
5 Reasons You’re Losing Leads with Your Mass Tort Marketing Campaign
In mass tort law, more so than in any other type of law, losing leads can have a huge impact. Losing even one lead can mean lost revenue, lower marketing ROI and missed opportunities to drive business growth. Mass tort marketing leads can cost a few hundred dollars to a few thousand dollars each, but […]
Invest in Legal Intake Professionals for the New Year
2019 is right around the corner, and you know what they say—new year, new goals! As a lawyer, the New Year is a great time to take a hard look at your law firm’s intake system. Ask yourself: Who is answering your phones? Is it you or someone else in your office? Do you have […]
The Top Benefits to Your Law Firm for Improving Your Intake Process
For any law firm, capturing every lead and converting prospects into clients is critical to growth. Firms must be able to “stop the shopping” and prevent leads from moving on to the competition in search of a better client experience. And with leads coming in through email, website forms, text and phone, it’s essential to […]
Stop the Shopping Process for your Mass Tort Marketing Leads
Every year, law firms across the country spend several million dollars on acquiring mass tort leads. According to Reuters, trial lawyers and legal marketing firms searching for mass tort clients in the second quarter of 2018 spent around $186 million on broadcast ads alone. Furthermore, mass tort marketing leads can cost a few hundred dollars […]
Guide to Hiring an Answering Service for Attorneys
We’ve said it before, and we’ll say it again—not all call centers are created equal. If you are searching for a call center to handle your legal needs, know that an average answering service just won’t cut it. For the best return on investment, you can only trust a quality answering service for attorneys to […]
Capture Every Lead with Intake Conversion Experts
Businesses lose over 60 billion dollars a year because of a common flaw: poor customer service. No matter what industry you’re in, customer service is vital to converting leads, turning them into paying clients, and maintaining a healthy and loyal client base. In a competitive legal market, you pay a high premium to get customers to contact […]