FAQs

Alert Communications keeps your practice moving forward 24 hours a day, 7 days a week, 365 days a year. We provide a customized answering-service solution that meets your specific needs.

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  • Q. Why Choose Alert Communications?

    Alert Communications is a well-established legal intake call center. Since 1965, we have been a trusted source for quality answering services. Our award-winning agents are recognized for their ability to consistently perform professionally, while handling calls accurately and efficiently.

  • Q. How many Attorneys do you answer for?

    Alert services thousands of attorneys across the nation. To see some of the firms we work with Click Here.

  • Q. You’re located in California. Our firm is located somewhere else. Can you still answer our calls?

    Yes! Alert works with law firms across the country. All you need to do is call-forward your number to us and we will handle the rest, 24/7/365.

  • Q. How long does it take to get started?

    It typically takes 7-10 business days to get a new account started. At Alert we customize everything for our clients. Once we gather the information on how you would like your calls to be handled, we then train all of our Intake Specialists to answer your calls. If you require an emergency start we can accommodate you.

  • Q. Who do I contact if I have a problem?

    The best person to reach if you are having a problem is our client services department. You can reach them at 800.788.3934 or email @ clientservices@alertcommunications.com

  • Q. Are you owned by a law firm or a marketing company?

    No. We believe this is a conflict of interest. If your call center is owned by a law firm or a marketing/advertising company we suggest you contact us as soon as possible.

  • Q. Is there a deposit?

    Yes, we require a deposit in the same amount as the monthly plan that you have chosen. For example, if you are on our $750/month plan, we require a $750 deposit. This deposit is 100% refundable if you choose to cancel our services and have no outstanding balances.

  • Q. How do I get started?

    Getting started is easy. Our sales consultants will help you choose a plan that best fits your call volume. Following our Account Set-up Protocol, we will conduct a brief interview so that we can create a customized, call management solution. Once your account is created, we will provide you with a local telephone number so you can use your telephone company’s call forwarding feature and forward your phone line to your number here at Alert Communications.

  • Q. Is there a long term contract?

    Alert’s services do not require a long term contract. The terms are month to month. We do require a deposit that is equal to the amount of your chosen monthly rate plan. The deposit is 100% refundable if you choose to cancel your service. (Other Call Center Companies often require a 3-6 month contract.)

  • Q. What type of training do agents receive?

    Our receptionists are the primary point-of-contact for our customers. Alert Communications requires all of our agents to complete a comprehensive training program, ensuring a consistent, professional, and exceptional service experience for both you and your clients. Prior to handling legal answering service accounts, our receptionists must complete our proprietary legal-receptionist training module. Upon completion, they receive the Alert Communications Certification. To maintain their certification, they must meet specific performance levels on an ongoing basis. In addition, our agents receive training on ALL new accounts prior to taking calls.

  • Q. What systems do you have in place to ensure excellent agent performance?

    We monitor agent calls and score call-handling skills such as courtesy, response time, accuracy and overall service to our clients. We review the results and use them to improve performance, recognize exceptional execution, and uncover opportunities to improve our training.

  • Q. How do I know my leads are safe with Alert?

    Alert Communications has been in business since 1965, and has over 3,000 attorney clients across the country. We know that every lead that comes into your firm is valuable. We would never risk our reputation for honesty by distributing leads to other clients. This is why Alert offers the most transparent and informative marketing and call reports available in the industry. We even  suggest that you cross reference our reports with those from your phone provider(s). If there is a discrepancy, there is a problem! At Alert you won’t find those problems. Your leads are safe with us.

  • Q. How can Alert Communications improve my business?

    By partnering with Alert Communications, you will see significant cost savings and increased profits. We are proud to provide superior call center services, saving you time and money that might otherwise be spent managing your staff. Our objective is to provide you with a specialized and professional call center service, allowing you to concentrate on your core business objectives. Our agents are highly qualified to handle the specific needs of your organization and are steadfastly focused on maintaining and growing your business.

We help thousands of attorneys across the country. Click here to see more