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We have seen an increase in ‘cases opened’ in the amount of 47% since switching to Alert. Walter Clark, Walter Clark Legal Group

We help thousands of attorneys across the country. Click here to see more

Large

Law Firms

Large law firms have very specific
needs and Alert Communications can help.

  • We will act as an overflow resource to your firm’s in-house call center.
  • We will handle large television marketing campaigns 24/7.
  • We will support your in-house receptionist staff.
  • We will customize your account in any way you can imagine.

Small & Medium

Law Firms

We offer comprehensive call center and client intake services – all at affordable prices.

  • For many small and medium-sized law firms we ARE the office.
  • We offer complete virtual receptionist services.
  • 24/7 coverage makes sure you will never miss a new client call.
  • Our friendly staff will be a seamless extension of your firm.
Alert receptionists are very professional and do a great job of managing Hill & Associate calls based on their importance. They forward specific calls to the appropriate people and quickly send me a text or e-mail message about any other calls. Leonard Hill, Attorney at Law
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why choose alert communications

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Experience

  • Alert Communications has been in business since 1965
  • Thousands of attorney clients
  • Millions of intakes completed
  • Ranked #1 in the nation by ATSI
  • INTAKE ACADEMY certified
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Reporting

  • Get the facts you want when you want them
  • Receive abandoned call reports
  • Hold time reports
  • Marketing reports
  • We can create customizable reports
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Quality Service

  • 45% of our Intake Specialists are bilingual
  • Low abandon rates – Below 3% and we even call back hang-ups
  • Every Client has an account manager
  • We monitor thousands of calls per month for quality
  • Customizable intakes
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Training

  • Empathy training
  • Legal terminology training
  • Chris Mullins and the Intake Academy training
  • Call control training