Will we see you at the RPWB Litigation Seminar?
Richardson, Patrick, Westbrook & Brickman, LLC is hosting its annual Litigation Seminar this year at The Dewberry Hotel and Charleston Gaillard Center on November 14-15, 2019. For those attending, we look forward to seeing you there! The seminar will qualify for approximately 7 CLE hours, including one hour of ethics. It will cover topics ranging […]
The Difference Between Overflow vs. After-Hours Coverage
If you want to increase revenue for your firm, it’s critical to have a live person answer the phone when potential clients call the office. Sometimes this practice extends only to office hours or a few phone lines; however, people seeking legal help expect to reach a helpful, empathetic person, no matter when they call. […]
See You at the 32nd Annual AILA California Chapters Conference!
For those attending the 32nd Annual AILA California Chapters Conference (AILA CCC) in Monterey, we look forward to seeing you soon! About the Association The American Immigration Lawyers Association (AILA) is the national association of more than 15,000 attorneys and law professors who practice and teach immigration law. AILA member attorneys represent U.S. families seeking […]
Does Your Call Center Use Virtual Receptionists or Intake Specialists?
When choosing a call center to assist with legal intake for your law firm, you have two options: virtual receptionists or legal intake specialists. We’ve put together some information regarding these related, but different, services to help you decide which is best for your firm based on your needs. What is a Virtual Receptionist? Virtual […]
Why Technology is Important When Choosing a Legal Intake Partner
Stephen R Covey, American educator and author of the book The 7 Habits of Highly Effective People, said: “The main thing is to keep the main thing the main thing.” You probably chose the legal profession because you wanted to help people and practice law. While tracking leads and converting contacts into clients is an […]
10 Questions You Should Ask When Choosing a Legal Call Center
When choosing a legal call center to help with client intake for your law firm, you’ll want to evaluate the quality of the service provided to both your firm and your potential clients. A highly-trained staff of intake specialists with expertise in the legal industry gives your firm peace of mind, and the knowledge that […]
What’s going on with the Tenofovir Litigation?
Popular HIV drugs-with key ingredient Tenofovir Disoproxil Fumarate-and their drugmakers have become subject of litigation. Here’s what is happening. What is Tenofovir Disoproxil Fumarate? Tenofovir Disoproxil Fumarate (TDF) is a prescription antiviral drug approved for the treatment of HIV infection. It is also used to treat chronic hepatitis B virus (HBV). TDF works by decreasing […]
4 Ways Technology Improves Client Experience During the Intake Process
Providing an excellent experience for your potential clients is often the difference between a lead resorting to calling one of your competitors and developing a long-term relationship with your firm. You should use technology to improve their experience so your leads feel cared for from the very first point of contact. Below are three ways […]
Upcoming Litigation: Zantac OTC Heartburn Medication
Drug stores like Walgreens, Rite Aid and CVS are pulling Zantac (ranitidine) and its generic varieties from shelves due to concerns that the popular heartburn medications may contain a possible cancer-causing chemical. Here’s the latest. Alarm Bells from the FDA On September 13, 2019, the U.S. Food and Drug Administration (FDA) released a statement alerting […]