What We Do

Forward your phone lines whenever you want and our friendly and knowledgeable Intake Specialists will make sure your first-time callers are treated the way you want them to be.

Our experienced Intake Specialists are trained in legal terminology, empathy, legal intake and call control. They understand the different types of law and are able to classify cases correctly with the right amount of skill and confidence needed. Your callers will never know that our Specialists are not part of your office.

Need help with existing client, court and Judge calls, and any other non-new case calls? Alert can help.

Clients can personalize our Virtual Receptionist Services by setting up a variety of call protocols. They can instruct our agents on various call situations and which calls to connect directly to your firm. When Virtual Receptionist Services are combined with call protocols they can provide your clients with personalized attention, including coverage beyond normal business hours. These services can save you the expense of a full-time employee.

If potential clients are reaching out to you via your website, Alert can help you convert web inquiries into cases.

It’s simple. You cc us your website’s form submissions and we will make an outbound call within 3-5 minutes to the potential client, completing the intake.

It’s important to stay on top of technology. At Alert we work with many law firms who have us email their e-retainers directly to qualifying callers. Some firms have our Intake Specialists stay on the line while the caller fills out the form and others ask us to email the document and they will follow up.

Alert’s team can handle your Spanish speaking calls. 45% of our staff speaks both English and Spanish. If you’re marketing to this demographic, let Alert help!

At Alert, we do more than just answer your calls. Our Specialists vet potential clients and if that person meets the criteria set by your firm, we can log on to your online calendar and schedule the consult. It’s that easy!

Once we have completed a new client intake, Alert can send an email on your firm’s behalf. The email comes from your domain and the end user never knows it’s not from the firm. Typically these types of emails are “Welcome to Our Firm” emails.

If you have a list of people you would like our Intake Specialists to contact, we can do it! We will take your list and make as many attempts to make contact as you would like. Some clients even have us make outbound calls to perform client surveys.

We’ll make your job easier! Alert can push the intake information we collect directly into your case management/client management or intake management software. We can work with just about any software your firm may be using – including:

Don’t see the software that your firm uses? No worries! Alert can work with any software. Contact us for more details: 1-844-MY-INTAKE.