Your clients expect your law firm will not only fight for them in court but will also protect their private information. Many legal call centers promise enhanced data security and give firms their word that they safeguard client information. But do they know about how security operation services work and also have the capability to deliver on guarantee from theft?

If your client’s information is compromised, your law firm will be vulnerable to lawsuits and, even worse, your reputation among your clients will be destroyed. Your firm must have a commitment to cybersecurity in practice and not just in words. That commitment must extend to any business with access to your firm’s confidential information.

In the end, your legal intake call center, if you have one, has to exceed the basic minimum for cybersecurity standards to protect clients, and their information, adequately. The following security features are what you should look for in a legal intake call center, otherwise you could put your clients at risk.

Endpoint Security

Cybersecurity is only as strong as the weakest link.

Laptop computers, smartphones and tablets are devices used to connect to a variety of networks and help increase productivity on the go. Unfortunately, when these devices are connected to different networks they also present numerous cyber threats. They can provide a gateway for malicious online attackers to access an entire network. These technological “endpoints” (where technology interacts with humans) can make it easier for them to get into your law firm’s system and access sensitive information.

Endpoint protection secures vulnerable access points, which enhances the security of the entire network.

Anti-Phishing Protocols

Phishing is an email hack in which a malicious user attacks an individual or organization to gain access to sensitive information.

We live in an age in anyone anywhere in the world could potentially illegally access the email of one of the most important men in the United States government. In this situation, an attacker used easily obtainable information to gain control of the CIA director’s email account.

Cybercriminals often use social engineering methods to steal passwords and gain access to private information. They typically send fake emails that appear like they come from a reputable sender. When a person clicks on the link in the email, their data becomes compromised, and they allow attackers access to all of their personal and professional communications.

Phishing is very difficult to stop. The only sure way to protect information is to recognize an attack when it is happening. All employees must be trained to recognize phishing attempts and know what to do when they occur.

Machine Learning

Most computer security programs are good at finding threats they have seen before. However, they have trouble recognizing new attacks. These leave computer systems open to “Zero-day vulnerabilities.”

They are called “zero-day” because system administrators have zero days to fix the vulnerabilities; the threat is upon them, and their weakness has been taken advantage of. It is a virtual open door for an attack.

Ordinary anti-virus software can only recognize known vulnerabilities. That means the only way to deal with “zero-day” attacks is through machine learning. Machine learning lets security systems recognize the features of a new attack and guard against them in real-time.

United States Based Service

A serious problem with foreign legal call centers is that they take personal client information out of the country. This, alone, makes the information more vulnerable.

Many other countries do not have the same privacy standards for legal call centers that the United States has. Also, many foreign governments require access to the private information of firms that operate in the United States.

Hackers know this, and they often attempt to exploit these weaknesses to gain access to sensitive, personal and professional information.

A reputable legal call center is bound by all U.S. laws and regulations and goes above and beyond to exceed privacy standards for legal call centers. Keeping your client’s information within the United States is one of the simplest, most effective cybersecurity methods that you can employ for your law firm.

Proactive Penetration Tests

Often, when you detect a security threat, it is too late, and damage has already been done. To protect against major cybersecurity threats, your legal call center must have proactive security measures. Consistent penetration tests are one of the best ways to stay on top of your firm’s security.

Penetration tests launch simulated attacks on systems to identify vulnerabilities. These tests expose weaknesses and give the security team time to fix them before hackers can find and exploit them.

All or Nothing

Best-in-class legal call centers employ each one of the above security protocols and strategies. If any one of them is compromised or absent, then the entire system is at risk. Legal call centers must utilize the latest security measures, including endpoint protection and machine learning, to protect sensitive information.

Employees must be trained to guard against attackers proactively and to recognize the early signs of trouble. Physical presence in the United States is necessary to deter foreign attacks. These five standards are useless if they are not implemented by all outsourcing partners with access to your confidential information, including your legal intake call center.