Call Center Services
Alert Communications is fully positioned to be your full-time, peak-time, or after-hours call center. Our dependable 24-hour Call Center solutions have the capability and capacity to increase sales, enhance customer loyalty, and reduce costs for small, mid-size, and enterprise-level companies.
Our proven, successful Call Center methodology begins by gaining a clear and concise understanding of your business protocols and objectives for your inbound calls. From there we’ll develop scripts and design architecture that enables agents to intelligently drive conversations to meet those objectives.
24/7 Inbound Services:
- Customer Support
- Lead Qualifying
- Order Taking
- Inbound and Outbound Surveys
- Appointment Scheduling/Setting
- Job Hotline Screening
- Dealer Locator-(Help your customers connect to the closest representative from your company by area match or query match.)
- Database Management/Creation
- Bilingual Agents 24/7
Call Center Reporting enables you to more proactively manage your business. Our reports provide you with call trends, source code data and conversion rates. We believe in Proactive account management. As an Alert Communications client, you are assigned a CSS, Customer Service Specialist whose primary responsibility is to proactively manage the account which includes listening to and scoring calls. This information is used to access individual team member performance and analyze other areas that may need attention, such as, script revisions or other design modifications.
