Law firms across Louisiana face a shared challenge: managing nonstop calls, messages, and client inquiries without letting any leads slip through the cracks. With a high demand for legal services, especially in busy metro areas like New Orleans, lawyers are often buried under tasks that pull their focus away from actual casework. That’s where Alert Communications can help.
We’re a legal answering and intake service with over 60 years of experience helping law firms stay connected without becoming overwhelmed. Our virtual reception services are responsive, accurate, and professional. From solo attorneys to multi-office practices, we help legal teams handle high call volumes, qualify leads, and schedule appointments.
Call us today to learn more about our virtual reception services in Louisiana.
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Legal Intake Services
Your firm doesn’t just need someone to answer the phone. It needs a partner who can capture every opportunity. Our legal intake services ensure no viable lead gets lost in the shuffle. Here are the tools at our disposal:
- Web forms and online leads: When someone submits a form through your website, our team follows up promptly to gather more information, verify the nature of the case, and provide your firm with qualified leads.
- Digital questionnaire services: Our intake specialists use digital forms to collect key case information quickly and securely. Whether it’s a new client inquiry or a mass tort sign-up, we capture the right details correctly and completely.
- Live chat and text: Clients want answers now. We provide them with real-time support through live chat and SMS.
- Appointment booking: We schedule appointments directly into your preferred platform, so you never have to play phone tag with potential clients. This creates less hassle for them and fewer administrative headaches for you.
Mass Tort Services
Handling mass tort cases means dealing with high lead volume. Alert is built for that. Whether you’re running a new campaign or juggling multiple litigation efforts, we can handle mass tort intake quickly and accurately.
We pre-qualify leads, gather essential case information, and maintain contact throughout every phase. With our industry-specialized legal agents handling the logistics, your firm can focus on building strong cases for your clients.
Seamless Integration
Our services work seamlessly with the tools you already use, so there’s no need to overhaul your existing systems. We’ll ensure that everything from intake data to signed contracts flows directly into your CRM or case management software with no double entries or missing files to worry about.
We integrate with platforms like Clio, Law Ruler, Salesforce, SmartAdvocate, Litify, Filevine, and Zapier. These connections allow us to:
- Automatically upload intake data
- Schedule appointments within your preferred calendar system
- Send alerts and reports in real time
- Deliver signed contracts instantly
- Track call statistics and lead sources
- Keep your team fully informed without extra steps
Voice & AI Services
Some legal answering services stop at voicemail. We push further with a hybrid AI model that combines artificial intelligence with live agents. This means your firm benefits from intelligent automation backed by the personal touch of real, trained professionals.
Our AI learns from every interaction to improve over time. When a live agent is needed, the transition is seamless. Clients get the help they need when they need it without ever feeling like they’re talking to a robot. This balance of technology and human support gives your firm a modern edge while offering the empathetic communication clients expect.
Top Louisiana Cities We Serve
We deliver exceptional virtual reception and legal intake services across Louisiana, including:
- Alexandria
- Baton Rouge
- Bossier City
- Kenner
- Lafayette
- Lake Charles
- Metairie
- Monroe
- New Orleans
- Shreveport
Why Partner with Alert Communications?
Alert has supported law firms since 1965. Over the years, we’ve grown with the industry, adapting to new technologies, expanding our bilingual services, and refining every part of the intake process. Today, we offer a reliable, flexible support system that makes your job easier and the client’s experience stronger.
Contact us today to discover how our services can help your Louisiana law firm thrive.
