ATSI Award of Excellence
Alert Communications is proud to have received the ATSI Award of Excellence for the eighth consecutive year, placing amongst the top ten in the nation.
ATSI (The Association of TeleServices International) is an international trade association established by and for entrepreneurs in the TeleServices business. ATSI represents 400 of the most sophisticated TeleService agencies in the world. With over 350,000 customers in the U.S. alone, the members generate revenue in excess of $1 billion.
Cam X Award of Excellence
Alert Communications is proud to have received the Cam X Award for Excellence for the fifth Consecutive year. Alert Communications scored 94.5% and placed 13th overall. There are approximately 2500 call centers in Canada and the US, so this is a great achievement. The program is now in its 21st year.
Founded in 1964, CAM-X is an industry trade Association representing Call Centers and Telephone Answering Service companies from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today's call centre environment.
What are Awards of Excellence?
Both awards recognize the achievement of going above and beyond to deliver a level of service that considers the caller first in every aspect of the call. This award is earned through judging the handling of calls placed by a mystery caller and judged against specific criteria.
Here are just some of the criteria used by both ATSI and CamX:
Call Answer Time (hold time), Call Quality: Answer Phrase, Enunciation, Voice Tone, Attitude, Courtesy, Grammar, Confidence, Call Control, Pace, Active Listening, Closing Script Used,
ATSI Gold 24/7 Call Center Certification
In July 2007, Alert Communications received the Association of Teleservices International (ATSI) Gold 24/7 Call Center Certification.
The certification program sets forth nearly sixty  criteria that need to be met or exceeded . They represent a collection of the best practices and guidelines that telephone answering service sites adhere to. Upon receiving Certification status, Alert Communications has demonstrated to the satisfaction of the Certification Committee (which include on site inspections) a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24 / 7 preparedness.