Nancy Vallejo, Senior National Account Manager, has been with Alert Communications since 1996.
Nancy attended South Texas College and then transferred to the University of Texas – Pan American, where she developed most of her skills. Nancy joined Alert Communications in 1996 as a Customer Service Representative. She was then promoted to an Account Manager and Programmer for Alert’s Client Services Department before making the natural move to the Sales Department. In May 2017 Nancy was promoted to Senior National Account Manager. Having grown with Alert so much over the years, she can hardly wait to see how much more Alert will grow in the next few years!
Learn more about Nancy
One of Nancy’s favorite quotes is, “It’s a rare person who can take care of business while taking care of hearts.” She feels this applies to her, as clients trust in her experience and feel confident that she truly cares about their business and wants them to be successful.
What you might find interesting about Nancy
Nancy enjoys playing golf, a sport in which she lettered in in High School and loves to go hiking in her downtime with her son Jamie and their Bichon pup Sugarbaby.
Chris Hall, Software Developer, has been with Alert Communications since 2002.
Chris Hall is an expert in our call center systems and applications. Chris is self-taught and has worked closely with key member of our client facing teams to build necessary reports and applications to enhance our external and internal client experience. Chris has worked at Alert Communications since 2002 and understands the intricacies and parameters of our call center systems. He is a creative thinker that loves a challenge. He provides clients and teams with information, solutions and improvements to achieve business goals.
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John Doucette, Solutions Architect, has been with Alert Communications since 2017.
John Doucette is our Solutions Architect. John has a wealth of experience with SQL server databases, data warehouses, and web applications and has held roles as a Developer, Systems Architect, and VAR consultant. John supports our systems, staff and clients by building custom integrations and applications that meet a variety of our internal and external needs. John delivers technology solutions to enable our business strategies to move forward and is highly skilled in consolidating and integrating processes and systems. Developing and implementing enterprise wide technology solutions and systems management is John’s specialty. John brings technology solutions and operations in line with our business needs.
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Nick Giacopuzzi, IT Manager, has been with Alert Communications since 2015.
Nick Giacopuzzi leads our IT team and initiatives at Alert Communications. Nick graduated at the top of his class and holds a degree in Computer Science with an emphasis in Systems and Cyber Security. Nick has held roles working as an IT specialist and a web developer prior to his career at Alert Communications. As the IT Manager, Nick works to ensure the infrastructure of our systems are sound and operating at peak performance. His knowledge and specialized skills in cyber security have proved invaluable to the company and to Alert leadership’s peace of mind!
Nick supports Alert’s business through sound processes and compliant practices. He stays ahead of the latest advances in the field and the most current resources and equipment. Nick continues to support the growth of our dynamic contact center with strategies that support the needs of our fast paced, evolving business and industry.
To Contact Nick Giacopuzzi Directly:
Priscilla Fernandez, Training Manager, has been with Alert Communications since 2013.
Priscilla Fernandez is our Training manager. After graduating from CSU Bakerfield with a BA in History, Priscilla went on to attain her Master’s degree in Political Science from CSU Los Angeles. Priscilla oversees a team of staff who are dedicated to expertly training our new hires to give them the tools necessary to meet our high standards of service and accuracy. Priscilla also creates and delivers advanced training for our existing staff, revisiting topics such as Customer Service, Empathy and Listening Skills throughout the life cycle of our intake specialists. Priscilla and her team work to support the entire call center in staying attuned to client account changes and pertinent information.
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Alba Cedillos, Call Center Manager, has been with Alert Communications since 2003.
Alba Cedillos works as our Call Center Manager overseeing the scheduling of our intake specialists and our quality assurance program. Alba is a long term employee with over 15 years working in our call center. Alba works to ensure our staffing matches our call volume and clients’ needs. Her priority is to make sure calls are answered in a timely and efficient manner in order to ensure our Live Answer Rates stay above industry standards. Alba also oversees our Quality Assurance team. She works closely with our QA reps to monitor calls to ensure our highest standards are consistently met and improved upon.
Adrian Ruiz, Call Center Manager, has been with Alert Communications since 2004.
Adrian Ruiz works as our Call Center Manager and oversees our supervisory team. Adrian works on developing and implementing systems and processes to ensure our call center teams are efficient and productive. Adrian is one of many long term employees here at Alert Communications. Growing alongside the company, Adrian has seen the development of the organization and teams from the front-line. She understands the call center’s metrics and functions and she continues to implement effective strategies to support the ever growing staff of 200+ intake specialists.
Kim Starr, President & CEO, has been with Alert Communications since .
Kim Starr has been in the call center industry since 1982. He has owned and operated Alert Communications since 1989 and has grown the company from infancy with less than 20 employees into one of INC Magazine’s top 5000 fastest growing companies in the US with upwards of 300 employees to date. With a keen business acumen and a love of numbers, Kim keeps the business moving forward with an emphasis on technology and service. Kim stays close to the daily operations of the business and drives a message of excellence and care to the staff which in turn translates into stellar service for our clients.
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Sheridan Skarda, Marketing Coordinator, has been with Alert Communications since 2018.
Sheridan Skarda worked as an intern at Alert Communications in our Marketing Internship Program. She recently graduated with a degree in Marketing Communication from California Lutheran University and has joined the Alert Team full-time as our Marketing Coordinator. Sheridan works closely with the rest of the team on marketing initiatives and social media campaigns, focusing on digital growth and presence in the social media arena. We hope to continue the success of our internship programs with more bright and innovative talent like Sheridan.
To Contact Sheridan Skarda Directly:
Matthew Ashman, Marketing Specialist, has been with Alert Communications since 2017.
Matthew Ashman has held a variety of roles in the marketing industry. After graduating with a degree in Journalism from the Cal State University system, Matthew went on to hold roles such as Marketing Coordinator, Social Media Coordinator and Writer/Editor before he joined the Alert Communications team. Matthew works alongside our Marketing and Sales Director to create concepts and marketing campaigns to drive our business out into the forefront of the legal services support industry. He works on creating content as well as collateral and is a key driver of our advertising efforts.
To Contact Matthew Ashman Directly:
John Steele, National Sales Executive, has been with Alert Communications since 2018.
John Steele has a wealth of knowledge and experience from a robust work history. John has held roles in Finance, Marketing, Business Development and Customer Service Management. His experience and skill set makes him a natural addition to our team at Alert Communications. With talent and tenacity, John is focused on giving our clients the best of our service offerings. John brings his knowledge in Finance and Business to the table to help our clients find solutions that make sense for their unique business needs.
To Contact John Steele Directly:
Nancy Vallejo, Senior National Sales Executive, has been with Alert Communications since 1996.
Nancy Vallejo attended South Texas College and then transferred to the University of Texas – Pan American, where she developed most of her skills. Nancy joined Alert Communications in 1996 as a Customer Service Representative. She was then promoted to an Account Manager and Programmer for Alert’s Client Services Department before making the natural move to the Sales Department. In May 2017 Nancy was promoted to Senior National Account Manager. Due to her time with the company and her experience in a variety of roles within the company Nancy is an expert on our services. Nancy offers tailored solutions and provides her expertise to partner with each of her clients to grow their business or solve for a particular need. Her unique mix of internal knowledge and sales experience makes her an invaluable resource.
Tom Ball, Marketing & Sales Director, has been with Alert Communications since 2017.
Tom Ball oversees the Marketing and Sales strategy and teams for Alert Communications. With marketing and sales experience in a variety of roles and industries, Tom has a wealth of knowledge in what helps a business grow. Whether he is growing our business with marketing automation efforts and online content or growing your business with intake and contract services, Tom delivers long-term, sustainable business solutions.
Elisette Davila, Account Advising Manager, has been with Alert Communications since 2009.
Elisette Davila works to advise our clients and teams on what our systems can do. She participates in many initial client meetings to help navigate our clients’ questions and requests, ensuring we build optimally effective accounts, intakes and contract services. Elisette has worked for Alert Communications since 2009 and truly understands our systems and the creative solutions we can apply to the most intricate set ups. She has a keen eye for details and can think through a process from beginning to end, solving for any obstacle and anticipating various outcomes. She is a valuable resource for our teams and clients alike.
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Crystal Rosas, Client Relations Manager, has been with Alert Communications since 2010.
Crystal Rosas works closely with our account managers and system programmers to provide best in class service to our clients. Crystal understands our clients’ needs and the nuances of each of their accounts and works hard to answer questions, complete research and offer tailored services to every client. Whether you are a sole practitioner or a mega law firm, Crystal will always take the time to listen and understand the needs particular to each client’s business. With a degree in Business Management from California State University, Northridge and 12+ years in the customer service industry, Crystal has worked at Alert Communications since 2010 and has been an integral part of our growth and success.
Laura Juarez, Client Services Director, has been with Alert Communications since 1991.
Laura Juarez started with Alert Communications 25+ years ago. Having grown up in the business, Laura is close to the front-line operations. After years of working in our call center, Laura was given the responsibility of managing our Client Services department. Starting off with just a handful of employees, the department now consists of dozens of account managers and system programmers. Laura understands the business from the ground up and can speak to our clients’ needs. She has a long history with Alert and understands that the service and care of our clients is the cornerstone of our business.
To Contact Laura Juarez Directly:
Andrea Donati, Social Planner, has been with Alert Communications since 1999.
Andrea Donati’s role is dedicated to the needs of our staff. As social planner, Andrea works closely with the HR team to coordinate and execute on events and programs that support our company philosophies and goals. Whether it is planning a summer BBQ or our annual Winter Gala, Andrea uses creative and fun ways to keep our employees happy. Andrea has worked for Alert Communications since 1999 and has found the role that suits her best. In addition to organizing birthday and anniversary celebrations, etc. Andrea supports HR and other company teams in an administrative capacity.
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Patty Moreno, Facilities Manager, has been with Alert Communications since 1988.
Patty Moreno has been with Alert Communications for over 30+ years and knows what it takes to take care of our business. She works with vendors and supply companies to ensure we have everything we need to support our daily activities. She also project manages many office building related assignments with attention to detail and care for our staff and guests.
Angel Elliott, Human Resources Manager, has been with Alert Communications since 2015.
Angel Elliott works as the HR Manager handling a variety of key areas. Angel worked for many years at a national retailer in a variety of positions inclusive of sales, department manager, HR Assistant and HR Manager roles before coming to Alert Communications in 2015. Angel’s main responsibilities include payroll, benefits administration and leaves of absences. Angel works closely with HR Director, Sandi Valdovinos to execute on company programs, employee relations as well as performance management.
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Sandi Valdovinos, Human Resources & Business Operations Director, has been with Alert Communications since 2016.
Sandi Valdovinos works closely with our teams to ensure the company is aligned in it’s goals and core values. After graduating from UC Berkeley, Sandi went on to attain her Master’s degree in Education from UCLA. After some time serving in the public school system, Sandi went to work in Human Resources for a national retailer supporting HR functions in their Full-line Store division as well as their Online/E-commerce division. Sandi came to work with Alert Communications in 2016 and is instrumental in the development of our people, teams and organization. She maintains a bird’s eye view of the operation to ensure we have the right people and processes in place to support our success.
To Contact Sandi Valdovinos Directly: