As of 2015, 37 million people in the United States speak Spanish, up 26 million from 1980. This research from the Pew Research Organization has crowned Spanish as the most common non-English language in American homes.
If your law firm is located in an area with a large Spanish-speaking population, or you notice a large number of Spanish-speaking callers, a bilingual attorney intake service may be a huge asset to your practice.
Remove the Language Barrier
If your law firm has a good deal of Spanish-speaking clients or if you live in an area with a larger Spanish-speaking population, you likely have a few people on staff fluent in both English and Spanish. However, these people are not always the same staff members answering your phones.
That can cause a clumsy disconnect when a client calls in and has to wait for a translator. And it might be inconvenient for a caller who speaks English, but feels more comfortable conversing in her native language.
You want to provide the best service to your clients, and if you can’t accommodate their language needs, they might go elsewhere to discuss their concerns with a firm that is accommodating to their language needs or preferences. Rather than let these valuable leads slip through the cracks, break down the language barrier with a bilingual intake call center.
Don’t Rely on Artificial Translation Programs
Online translation sources like Google Translate and Skype Translator can only do so much. They’re programmed with dictionary-based language skills. What you get from those services is often clunky, inaccurate translation that often takes too long to have a useful conversation.
Human speakers who are fluent in the language are the only way to truly guarantee your Spanish-speaking clients’ messages are properly answered, transcribed, and translated to your office.
Alert Communications Offers Bilingual Intake Services
Research by U.S. Census Bureau Demographers suggests that the number of Spanish-speakers in the U.S. will grow to between 39 and 43 million by 2020, and your law firm needs to be prepared to handle the changing language landscape.
Alert Communications can help you keep on the forefront of customer service with our bilingual call center services. Make sure someone is always available to answer your phones and converse with your clients. Give us a call at 800-801-7628.
