Now a four-time winner, Alert Communications has earned the CAM-X Silver Plus Award for four consecutive years.
CAM-X extends congratulations to the Alert Communications staff and their proven quality service and customer dedication.
For the fourth consecutive year, Alert Communications has been honored by CAM-X with the exclusive 2011 Award of Excellence. This award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for call center service providers. Alert was recently presented with this Award at the CAM-X 47th Annual Convention and Trade Show, which took place at the Hyatt Regency in Montreal, QC, and may have contained attractive Trade Show Booths.
Independent judges are contracted yearly by CAM-X to evaluate message services in North America over a period of six months. Scoring criteria includes response time, courtesy, accuracy, and overall service to clients. If a call center scores 80% or better in all categories, they receive the coveted Award of Excellence. This well established CAM-X award program is now in its 22nd year.
Live agents provide better customer service than an automated system or callers waiting until the office reopens for business. The CAM-X Awards of Excellence program raises the bar for call centers to deliver the best customer service experience possible.
Says Tom Sheridan of CAM-X, “Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after business hours. The CAM-X Awards of Excellence program raises the bar for call centers to deliver the best customer service experience possible. We congratulate Alert Communications for their achievements.”
Founded in 1964, CAM-X began as a national trade association for the representation of live answering services. The Canadian Call Management Association now encompasses companies across North America who specialize in call center services, contact center service, inbound telemarketing and order entry, voice messaging, paging, emergency dispatch, internet-based services, fax, and more.
We’ll continue to show our clients and callers the same commitment and enthusiasm in the upcoming year. Thank you CAM-X for recognizing Alert for another year!