ATSI Award of Excellence!
Alert Communications has been honored with the exclusive ATSI 2011 Award of Excellence for the seventh consecutive year, receiving this honor at ATSI’s 2011 annual conference in San Antonio, TX. Out of the approximate 2,500 call centers across North America and the UK that could choose to participate in this annual competition, we placed top ten of the nation for proven dedication to quality customer service and excellence in the telephone answering service industry.
Says Kim Starr, President and CEO of Alert Communications, “I am very proud of our staff. Throughout this past year they have developed and implemented many new training platforms which will positively impact our customers for years to come and this award is the icing on the cake for all of their hard work.”
This award is presented annually by the ATSI, also referred to as the “Association of TeleServices International”, the industry’s trade association for telecommunications providers and call center services. ATSI association includes telephone answering and message delivery across North America and the United Kingdom.
ATSI contracts independent judges to evaluate message services over a period of six months. Scoring criteria include response time, courtesy, accuracy, and overall service to clients. If a company scores 80% or better in ALL categories, they earn ATSI’s coveted award of excellence. Alert Communications scored 97.3% and placed 7th overall out of hundreds of competitors in this international competition.
ATSI’s award of excellence is one of the most rewarding in the industry. “ATSI prides itself in agent training through many mediums… the “secret caller” program is an intense program extending throughout the year, with test calls being made to registered participants and handled by random agents”, says Michael Fultz, ATSI President.
If a company qualifies for this prestigious award, they have set the bar high for quality in the telephone answering service industry, according to ATSI. We are extremely proud to have earned this recognition for the 7th year in a row and to place in the top ten in the nation for dedication to quality customer service. We’ll continue to show our clients and callers the same commitment and enthusiasm in the upcoming year. Thank you ATSI for recognizing Alert for another year!