If you are still looking for ways to reduce business overhead yet provide the same — or an even better — level of service to your customers, a Legal Call Center can fulfill the role of a full-time receptionist for a fraction of the cost. In fact, a business answering service can even manage your calls around the clock for less than what you would pay a 40-hour-a-week employee. Making the decision to reduce costs and save money does not have to have a negative impact on your business.
A Legal Call Center offers many benefits including lower cost, less training time and often better service for your callers and clients. A company that specializes in Legal Call Centers should have highly trained agents who can demonstrate a variety of important skills such as “Quality tone: pace, pitch, power,” “Pleasant and helpful attitude” and “Good manners: saying please and thank you at least once during a call.” These attributes are ones that win awards for business answering service providers, so ask the service you are considering if its agents have won any industry awards. These award-winning skills go a long way in maintaining and improving the professional image of your business.
In addition to the people, it is also important that the technology the Legal Call Center uses is state of the art. Today, a Legal Call Center can do much more than just take a message. The agents can manage a variety of different types of callers and protocols assuming the Legal Call Center has invested in technology that allows “scripting.” This feature guides the agents to ask the right questions and follow the exact protocol you establish based on the answers the caller gives. Scripting can be very helpful when providing customer service and determining if the call is a potential client. Agents can also capture leads, connect calls or take messages.
If you do not want the responsibility of scheduling appointments, ask if the Legal Call Center offers an appointment-scheduling feature. Be sure the online calendar is customizable, though, since this ensures agents handle calls consistently and can even help keep your costs down.
When looking for a Legal Call Center, be sure to find one that offers 24/7 service so all your after-hour and weekend calls are answered. With the money you save using a Legal Call Center, you might want to look at doing more marketing. After all, you know your business answering service will never miss a call.
Don’t let another great case slip by because your receptionist wasn’t ready to take down the important information. Our receptionists are trained to follow the scripts that get you the important info to turn a lead into a case, process new clients, and handle other calls your firm receives. To get started, fill out our contact form or give us a call at 844-694-6825.