It’s important to be there for your customers whenever they call you, and at Alert Communications, we take that responsibility seriously. Our agents represent your business to potential customers and clients whenever you’re not there to answer a call. Find out more about our call answer service and inbound call answer service below.
Q: Why choose Alert Communications?
A: Alert Communications is a well-established call answer service, providing quality inbound call answer services since 1965. Our award-winning agents are recognized for their ability to consistently deliver a professional image, while handling calls accurately and efficiently.
Q: How do I get started using Alert’s call answer service?
A: Getting started is easy. You can review our call answer service FAQs if you have questions, and then your sales consultant helps you choose an inbound call answer service that meets your business needs and best fits your call volume. We briefly interview you to create a customized, calling-management solution. Once your account is created, we provide you with a local telephone number so you can use your local telephone company’s call forwarding feature to forward your phone line to your Alert.
Q: Is there a contract for inbound call answering services?
A: Our call answering service does not require a contract. The terms are simply month to month. (Some call center applications require a 3-6 month contract.)
Q: What type of training do call answer service agents receive?
A: All our agents must complete a comprehensive training program to ensure the consistent, professional, and exceptional service experience we are proud to offer to both you and your clients. Prior to handling legal call answer service accounts, our agents must complete our proprietary legal-receptionist training certification. To maintain their certification, they must meet specific performance levels on an ongoing basis. In addition, our agents receive training on ALL new accounts prior to taking calls.
Q: What systems do you have in place to ensure excellent call answer service agent performance?
A: We monitor agent calls, scoring call-handling skills such as courtesy, response time, accuracy and overall service to our clients. We review those results and use them to improve performance, recognize exceptional performance, or uncover opportunities for improvement.
Q: Who uses inbound call answer services?
A: Call answer services have traditionally been used by physicians and service industries for both emergency response and screening calls, and by other businesses looking to capture potential leads after hours. We offer these services and can upgrade them whenever necessary in a variety of ways as your business needs change.
Q: How can Alert Communications’ call answer service improve my business?
A: By partnering with Alert Communications, you’ll see significant cost savings and increased profits. We are proud to provide superior inbound call answer service, saving you time and money that might otherwise be spent managing a staff. Our objective is to provide you with a specialized and professional call answer service, allowing you to concentrate on your core business objectives. Our agents are highly qualified to handle your specific needs and are focused on maintaining and growing your business.
Click here to learn more about:
- Live Call Answering Services
- Small Business Phone Answering Service
- Business Answering Services
- Virtual Receptionist Services
More than a Live Answering Service, The Alert Communications advantage offers businesses a variety of call-answering solutions, including attorney answering services, call center services and bilingual answering services.
If you are missing calls, stretching your staff thin, and not getting the right people answering your phones with the proper training, do not worry! Let Alert Communications handle all of these details so you can get back to focusing on helping your new clients. To get started, fill out our contact form or give us a call at 844-694-6825.