If you’re considering adding Spanish answering services to the call answering services you already offer your customers, you may be looking for some answers to frequently asked questions — FAQs. Check out our Spanish Answering Services FAQs below, and if you still have questions, contact us for the answers you need.
Q: Who uses Spanish answering services?
A: Answering services have traditionally been used by physicians and service industries for both emergency response and screening calls, and by other businesses looking to capture potential leads after hours. Many of those same businesses now use Spanish answering services as their customer base has expanded to include the Hispanic market. Other businesses and service providers that are specifically targeting the growing Hispanic market have an obvious need for Spanish answering services.
Q: How can Alert Communications’ Spanish answering services improve my business?
A: By partnering with Alert Communications and offering Spanish answering services to your current and potential customers, you open the door to increase your presence in the Hispanic marketplace. Making it easy for customers to do business with you is critical to creating and maintaining customer relationships and loyalty. One result of meeting the needs of your customers is increased word-of-mouth advertising. You don’t have to pay for it, and it’s the most successful type of advertising.
Q: Is there a contract?
A: Our Spanish answering services do not require a contract. The terms are simply month to month. (Some call-center applications require a 3-6 month contract.)
Q: What type of training do agents receive?
A: Alert’s bilingual agents are the primary point-of-contact for your customers, and there is nothing more important to us than you and your customers. All agents must complete a comprehensive training program to ensure a consistent, professional, and exceptional service experience for both you and your customers. If you are considering our Spanish answering services for your legal practice, please note that prior to handling bilingual legal-answering-service accounts, our receptionists must complete Alert’s proprietary legal-receptionist training certification. To maintain their certification, they must meet specific performance levels on an ongoing basis. In addition, our agents receive training on ALL new accounts prior to taking calls.
Q: Why choose Alert Communications’ Spanish answering services?
A: Alert is a well-established call-answering service and has been providing award-winning answering services since 1965. Our agents are recognized for their ability to consistently deliver a professional image, while handling calls accurately and efficiently in both Spanish and English.
If you are missing calls, stretching your staff thin, and not getting the right people answering your phones with the proper training, do not worry! Let Alert Communications handle all of these details so you can get back to focusing on helping your new clients. To get started, fill out our contact form or give us a call at 844-694-6825.