Increase your credibility without increasing your staff when you employ an answering service to field your law firm’s phone calls. Even if you only have a few dedicated employees in your office, an off-site answering service can feel like an extension of your workforce and serve as extra support to your clients.
Does your law firm commit any of these customer service sins?
- Your phone rings on and on without being answered before the caller finally hangs up.
- Your secretary is already on one line and there’s no one else to catch that flashing “Line 2″ light.
- The “Voicemail” light has been blinking for days but no one has the time (or knows how) to retrieve the messages.
- Your clients have your call waiting music memorized because they rarely, if ever, get a live person when they call your office.
If you think these situations sound bad as you read them on this blog, think of how awful they are when a law firm commits them in real life.
Missed Calls = Missed Leads
When a potential client calls your law firm for help, she usually has an urgent need for help, whether she is trying to set up a consultation with you or convey an important issue about her case. Hearing an answering machine or endless on-hold music can cause a potential client to turn away or might frustrate an existing client.
When clients are coming to your law firm for the first time, they’re expecting top-quality service and an immediate response. And that expectation doesn’t go away once they hire you. The longer you make them wait for a response, the lower your chances are of capturing that lead or the greater their dissatisfaction with your service.
Even if a new client is patient enough to leave a message, if you don’t act upon that voicemail quickly, chances are she’s gone to the next law firm on her list.
Let Our Answering Services Be the Voice of Your Law Firm
Answering services aren’t cheap, right? Wrong. In reality, answering services are a cost-effective alternative to hiring more phone operators or losing all those potential leads. The money you save on staffing and the money you gain through captured leads outweigh the cost of this valuable service.
If you are missing calls, stretching your staff thin, and not getting the right people answering your phones with the proper training, do not worry! Let Alert Communications handle all of these details so you can get back to focusing on helping your new clients. To get started, fill out our contact form or give us a call at 844-694-6825.