There are hundreds of phone receptionist services in the U.S. that guarantee they’ll answer your business’s phones in a professional and courteous manner. But is that really all a legal receptionist needs to do? The person who answers the phones for your law firm should know legal terminology and processes.
Receptionists Trained in Legal Terminology Convey Better Information
To a layperson, attempting to transcribe a doctor’s notes with no medical background can be a daunting task. A mix-up could cause problems for the patient and might even lead to a medical malpractice case.
The same can be said for lawyers – if a receptionist tries to take messages full of legal terms and they don’t have a basic understanding of those terms, the receptionist might poorly communicate the purpose and message of the call. And it might not reflect well on your firm if the person answering its phone calls seems like a legal novice.
A receptionist trained in legal terminology and processes, on the other hand, can converse with clients or others who call your firm more intelligently and can communicate information more accurately. It’s easier to take notes and convey information about a subject you understand, rather than trying to interpret unfamiliar legal terms or a foreign concept.
Think about every time you’ve had to explain concepts like probate, serving papers, and appeals to your clients. Now imagine what would happen if your receptionist had no idea what these terms meant, but had convey a client’s questions about them. It might not go very well.
Improve Your Phone Messages with Trained Receptionists
Moving your law firm’s phone answering out of house and to an intake call center service can help you save money and ensure someone is always on-hand to answer your calls. If you’re considering making the move, make sure you’re getting the same level of knowledge and professionalism as you would with a personally-trained, in-house secretary.
At Alert Communications, we let our clients specify a wide variety of phone-related matters to ensure we give the best representation of their company at all times. This includes customized scripts for new client leads and more. Our legal virtual receptionists are familiar with legal terminology related to your area of law so they can speak with clients and accurately process leads and relay messages.
Head over to our contact page to learn about our full range of phone support services for law firms. You can also give us a call at 844-694-6825 to get started.