Monday, June 17, 2013
Outstanding Service Earns National Award
Alert Communications Wins ATSI Call Center Award of Distinction
Alert Communications of Ventura, CA has been honored with the prestigious 2013 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Alert Communications at ATSI’s 2013 Annual Convention held at the Kansas City Marriott Downtown, Kansas City, MO.
President Kim Starr explained, “Our legal Intake Specialists have made us proud. Their dedication to providing superior customer service and their attention to detail has made Alert number one and for that I congratulate them.”
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK.
After six months of testing, an independent panel of judges scores call-handling skills for “enhanced service” applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy – the cornerstones of the Call Management Industry.
“Participating in the Award of Distinction is an award in itself. To meet the ever changing needs of clients requiring a higher level of attention and focus, Call Centers have had to expand their level of services. Winning the Award of Distinction demonstrates a proactive approach for going above and beyond the multiple needs of the client while providing enhanced service applications. This attention to customer relationship management combined with a “WOW Experience” for every client and caller results in world class customer service,” says ATSI President Maryann Wetmore.
ATSI extends its congratulations to the staff of Alert Communications on their proven TOP SCORE quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.