Please view our overview video to get a general idea of how we can elevate your law firm!

Take a look at the variety of services we offer below to help you answer question three in the survey.

  • Call & Intake

    • 24/7/365 Services – Overflow, after-hours, weekends & holidays.
    • Bilingual – English & Spanish
    • Call Answering – In 3 rings or less; we average 7-second answer times.
    • Abandoned Call Call-Backs with Caller ID – Dropped calls called back immediately.
    • Customized Intakes or General Intakes for auto, premises, slip & fall, etc.
    • Push completed intake by email with transcript real-time to one or more email.
    • Calls Recorded with access to call logger.
    • Advertising Campaign Lines – no limit.
    • Appointment Scheduling – Calendar Sync
    • CRM/Case Management Software Integration – Push lead info; no more manual entries.
    • Smart Lead Tracking – Web & contracts, chase until reach with scheduled call, text, emails.
    • Web Forms & Integrations – Immediate outbound calls with follow up.
    • Chat Log Call-Backs and Lead Response – Immediate outbound calling.
    • Chat Live Transfers – Rings to client and Alert simultaneously
    • Catastrophic Call Transfers to back office line – Law firm provides as needed.
    • Text Lead Response, follow-up, chase – Can be for text lead response or automatic message to client.
    • Email Lead Response, follow-up, chase – Can be for email lead response or automatic message to client.
    • Dead Lead List Follow-up – Outbound Calls to intake/contract.
    • Integrations to all possible sources – Phone, web, chat, CRM/CMS, calendar, text, etc.
    • Disaster/Emergency Response – Forward calls/leads anytime.
    • Referral System
    • Calls Not Recorded Option
    • Call Forwarding Immediate for non-lead calls
    • Custom Hold Announcement/Music on hold at 15 seconds.
    • Brief Hold
    • Alert Customized Email String (ACES)
    • CSV Reports sent as needed for server-based CRMs such as Needles.
    • OPRVT – IVR – Phone Tree – “Press 1 if you are a new client, Press 2 if you are an existing client”
    • Voicemail Extension Boxes – Send existing client/vendors, etc. direct to VM.
    • Automation for text and email responses customized.
    • Customized Reporting

  • Contact-2-Contract (C2C)

    • Office or Mass Tort
    • C2C – Contact to Contract Services – Send via text/email/call
    • Text sent on initial call for highest conversions
    • Customized Intakes as needed for each campaign
    • Customized Contracts/Retainer Services with HIPAA Compliant E-sign
    • Online Web Leads Call Response – Phone, Web forms, Chat, Text
    • Offline Lead All Response – TV, Billboards, etc.
    • Smart Lead Tracking – Web & contracts, chase until reach with scheduled call, text, emails.