Testimonials
Cardiology Associates- Phil Janke, Office Manager
Customer Since 1981
Alert Communications has been providing us with first rate service, trouble free service since 1981. Their receptionists are very friendly and do an excellent job dispatching our urgent calls accurately and timely. They are quick to make necessary account changes, address concerns and resolve service issues.
#1 All Systems- Ms. Roberta Lombardi, President
Customer Since 2000
We are very happy with the courteous receptionists who take a genuine interest in our products and in our special needs.The team at Alert Communications has proven to be very dedicated to continually improving the quality and consistency of our services.
Law Offices of Nicolas C. Vrataric
Customer Since 2006
With Alert Communications we feel confident that our clients receive the highest level of customer service. Alert's receptionists represent our firm in a friendly and professional manner and our clients are able to reach us more consistently. This has had an extremely positive effect on our client relationship.
Law Offices of Jones & Briggs- Cathy Elliott Jones, Partner
Customer Since 2005
Alert functions as an extension of my office, and it is gratifying and reassuring to me that my clients receive from the receptionists the same level of professional attention that I work to provide.
Law Offices of Jonathan Schlack- Jonathan Schlack
Customer Since 2006
Congratulations to you and the entire staff of Alert Communications for receiving the ATSI award of excellence for the second consecutive year.
I have been so happy with the services you provide to our office. You have consistently represented our business to our callers in a friendly and professional manner. Messages are delivered accurately and quickly. Everyone I have ever had the pleasure of talking to at Alert Communications is courteous and highly competent. Where do you find such wonderful people?
As you know, I am frequently in court in the mornings and am busy with client appointments in the afternoon. I may be in either of two office locations on any given day. Wherever I am, even if I am on the road, with one simple call from me, the receptionists at Alert Communications know where I am and are able to connect my callers to me. When I am unavailable, with that same single phone call, Alert Communications explains to each caller that I am unavailable and connects the caller to voicemail or takes a message.
Additionally, we save time by not having to take calls just to give out routine information like our address and fax number (If we could only figure out a way to address callers who call us just to confirm that a fax went through). The special protocol for specific types of calls, such as always trying to connect a potential new case to me wherever I am and whatever the hour, is a wonderful tool that keeps me a step ahead of my competition. For our office, the fact that the receptionists at Alert Communications are able to perform with equal facility in Spanish and English is absolutely crucial. |
