Property Management Answering Services

If your goal is to create and maintain a long-lasting relationship with your tenants, there is much to consider, including a best-in-class telephone experience. Whether that incoming call is someone looking for the perfect rental property or a current resident with an emergency, the receptionists at Alert Communications handle each call with friendly, professional service, 24/7. We make it easy for you to stand out from your competition.

Prospective Tenant Conversion

• Provide information about vacancies and the property in general.
• Collect detailed information about callers needs.
• Schedule property showings.
• Connect potential tenants to leasing agent.
• Take messages.

Effective Maintenance and Emergency Response

• Thorough follow through of maintenance and urgent call-handling protocol.
• Reach on-call staff, vendors or leasing agents directly.
• Detail reports of on-call maintenance activity.
• Relay information to tenants regarding multiple-unit issues and outages.

Alert receptionists use custom scripts and guidelines based on your input to correctly handle each call. You can choose to have Alert answer your calls 24/7, after regular business hours and/or for overflow. We make it even easier to provide great service to your residents by offering Spanish-language support (at no charge) and a variety of ways to receive messages -- text, e-mail and online access. Get service packages based on your call volume with no contract.