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Physician Answering Services

As a healthcare professional, finding an answering service to accurately follow your call-handling instructions and manage your on-call schedule is a high priority. Whether that incoming call is from a patient, family member, hospital or other facility, the receptionists at Alert Communications handle each call professionally and efficiently while being empathetic and sensitive to your callers' needs.

Answer Your Patients' Urgent Needs, 24/7

  • Collect accurate patient/caller information.
  • Qualify urgent calls and contact the on-call physician.
  • Receive daily activity log that instantly displays patient information, on-call doctor dispatched, steps taken to contact on-call doctor and response time.

Support your office staff

  • Take non-urgent messages.
  • Schedule appointments.
  • Confirm appointments.

Caring Support for Your Callers, Efficiency and Flexibility for You

  • Detail on-call routing and scripting for both routine and urgent situations.
  • Receptionists trained to maintain soothing, caring and empathetic tone.
  • Sensitive to privacy and HIPPA compliant.
  • Answer your calls 24/7, after regular office hours and/or for overflow.
  • Screen non-urgent calls when you combine live-answering and automated-attendant/voice-mail services.
  • Choose Spanish-language support at no charge.
  • Receive messages via text, e-mail and online access.
  • Get service packages based on your call volume with no contract.

Click to Learn More About:

Alert Communications assists businesses with a variety of call answering solutions. Click the following links to learn more about our Virtual receptionist services, Call center services, Spanish answering services, and Live answering services.

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"I have a very good relationship with everyone at Alert. I'm confident about how our calls are handled, because I know Alert is proactive in managing the LifeLine account. Whenever a problem does occur, it is addressed immediately. I would definitely recommend Alert Communications."

Wynne Schumaker
LifeLine Medical Transport, Ventura, CA

“Alert is great at talking our customers through the situation and getting as much pertinent information as possible to put the call through to the right Reliable Monitoring Services (RMS) person. The custom, call-protocol program Alert put together for RMS ensures I have to handle as few calls as possible.”

Denise Marsh
CEO, Reliable Monitoring Service

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