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Medical Answering Services

Alert Communications specializes in providing customized and cost effective medical answering services for medical professionals and medical facilities across the country. We serve a wide variety of specialties and provide the kind of service patients appreciate, as well as the medical answering service support that your facility needs to provide exceptional patient care. Let our skilled medical receptionists provide the medical call services you need and exceed expectations. Below is a list of medical industries that Alert Communications serves, along with a brief explanation of how we serve those industries. If your industry isn’t listed below, don’t hesitate to give us a call and we’ll be happy to discuss your specific needs. We pride ourselves on providing professional and specialized medical answering services.

Dental: Alert Communications specializes in providing patients and potential patients with 24/7 dentist answering services for dentists and medical offices. Our virtual receptionists are experienced in responding to dentist and medical calls, and following a script or instructions based on the specific needs of your office. Alert never lets clients or patients go to voicemail, and our agents are available at all hours of the day, even after hours to schedule dental appointments, answer frequently asked questions, cancel and confirm appointments, provide hours of service, and directions as well. Alert is also available to take messages from callers and then forward them to you and your staff, by however means you wish. Our dental answering service agents forward messages to you via phone, text, page, fax, or email. Alert dental answering services ensure patients they’re in good hands, at all hours of the day and night. If your medical practice or dentist office is looking for an effective way to manage patients without hiring an in-house receptionist, consider Alert Communications dental answering service.

Hospice & Home Healthcare: Alert Communications provides Medical, Hospice, and Home Healthcare industries with an exceptional 24/7, 365 answering services that ensure all calls are received and handled securely, professionally, and with care. Alert Communications team of Hospice and Home Healthcare representatives have the industry leading technology as well as the expertise necessary to manage all incoming calls, from emergency or urgent care scenarios to other routine office calls. We do so efficiently and effectively to provide superior customer support to patients, to serve as a liaison between patients, families, and providers of hospice care. Our virtual receptionists are available all year round, both holidays, weekends, and after hours should any emergency scenario arise and your staff is not available. Alert has experience recording caller information and then dispatching the message to the appropriate facility and care provider. Alert Communications is proud to work with the Hospice & Home Care industry to deliver compassionate customer service deserved to patients and callers, whenever they call.

Hospitals: Alert Communications provides hospitals with an exceptional 24/7, 365 answering services that ensure all calls are received and handled securely, professionally, and with care. Alert Communications team of hospital and Healthcare representatives have the industry leading technology as well as the expertise necessary to manage all incoming calls, from emergency or urgent care scenarios to other routine office calls. We do so efficiently and effectively to provide superior customer support to patients, to serve as a liaison between patients, families, and hospital care. Our virtual receptionists are available all year round, both holidays, weekends, and after hours should any emergency scenario arise and your staff is not available. Alert has experience recording caller information and then dispatching the message to the appropriate facility and care provider. Alert Communications is proud to work with the hospitals to deliver compassionate customer service deserved to patients and callers, whenever they call.

Kidney Dialysis: Alert Communications specializes in providing professional services for the special needs of customers who require contact with kidney dialysis clinics. Often times, patient phone calls go unanswered and it’s difficult to get in touch with doctors or medical professionals after hours. Alert Communications’ kidney dialysis answering service solves these problems and are ready to quickly and professionally answer the phone at any hour of the day or night to respond to questions and concerns patients have. Kidney dialysis answering services connect patients and callers with doctors, keeping hold time to a minimum and ensuring all calls are answered and dispatched as quickly as possible, informing appropriate on-call physicians or forwarding the information as directed by you. Learn more about how kidney dialysis answering services can benefit both patients, doctors, and medical facilities.

Doctor’s: Alert Communications specializes in providing professional service for the special needs of medical and healthcare industries. Doctor answering services ensure that all phone calls are handled accurately and with sensitivity, 24/7, 365 days a year. Alert doctor answering services offer industry leading technology and years of expertise necessary to managing any type of incoming call, from appointment scheduling and confirmation, routine office messaging, and emergency situation and urgent care scenarios. Our doctor answering services are available to help you stay in touch with patients after hours, on holidays, weekends, or for any emergency that arises, should you or your staff not be available. Alert doctor answering services are available to provide patients and callers with the care and services they deserve. Learn more about Alert Communications’ doctor answering services.

Veterinary: Alert Communications provides 24/7 Veterinary Answering Services for both individual veterinary practices and larger vet practices, benefiting doctors with customized veterinary answering service solutions. Alert handles all incoming calls with sensitivity, courtesy, and accuracy so that patients are connected and redirected to veterinarians who can answer all questions. Alert Communications veterinary answering service agents are trained to follow the call handling procedures you establish, resulting in both efficient and reliable call screening and urgent message dispatch. Alert Communications veterinarian answering services work with veterinary practices that treat small, large, domestic, exotic, equine, livestock and a variety of other animals. We’re confident that our level of care and professionalism will ensure that both customers and potentials trust their animals to your care.

Equine Veterinarians: Alert Communications provides 24/7 Equine Veterinary Answering Services for both individual equine veterinary practices and larger vet practices, benefiting doctors with customized equine veterinary answering service solutions. Alert handles all incoming calls with sensitivity, courtesy, and accuracy so that patients are connected and redirected to equine veterinarians who can answer all questions. Alert Communications equine veterinary answering service agents are trained to follow the call handling procedures you establish, resulting in both efficient and reliable call screening and urgent message dispatch. Alert Communications equine veterinarian answering services work with equine veterinary practices that specialize in providing treatment for horses. We’re confident that our level of care and professionalism will ensure that both customers and potentials trust their animals to your care.

Home Oxygen & Medical Supplies: Alert Communications specializes in providing professional services for the special needs of customers who require home oxygen and medical supplies. Often times, patient phone calls go unanswered and it’s difficult to get in touch with medical professionals and providers after hours. Alert Communications’ home oxygen and medical supplies answering service solves these problems and are ready to quickly and professionally answer the phone at any hour of the day or night to respond to questions and concerns patients have. Home oxygen and medical supplies answering services connect patients and callers with providers and medical professionals, keeping hold time to a minimum and ensuring all calls are answered and dispatched as quickly as possible, taking down necessary information and serving customers quickly and professionally. Learn more about how home oxygen and medical supplies answering services can benefit patients, suppliers, and medical facilities.



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"I have a very good relationship with everyone at Alert. I'm confident about how our calls are handled, because I know Alert is proactive in managing the LifeLine account. Whenever a problem does occur, it is addressed immediately. I would definitely recommend Alert Communications."

Wynne Schumaker
LifeLine Medical Transport, Ventura, CA

“Alert is great at talking our customers through the situation and getting as much pertinent information as possible to put the call through to the right Reliable Monitoring Services (RMS) person. The custom, call-protocol program Alert put together for RMS ensures I have to handle as few calls as possible.”

Denise Marsh
CEO, Reliable Monitoring Service

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